Air Freight Operation Manager

Job Description

I. Job Overview

This position is responsible for overseeing the airfreight product performance including operations & customer services

II. Roles and Responsibilities

• Responsible for overall airfreight product performance
• Work closely with Commercial Team for the product development, client solution and growth plan
• Responsible for client implementation and managing the customer service & daily operation
• Follow the customer’s KPIs and SOPs strictly
• Monitor the KPIs and internal SOPs of the team carefully
• Motivate the team to be proactive in securing ad-hoc business by quoting the most competitive rates and on time.
• Follow up daily operation of both air export and import shipment, planning and allocation of staff duties and process.
• Ensure maintain high levels of Customer Service & operation smoothly
• Train & coach all staffs the internal systems and find ways to automate the process than manual process.
• Build and maintain the good relationship with airlines and customers
• Control the operation cost effectively, find the solutions to improve the cost if any
• Manage the budget of air department weekly/monthly & provide the reporting to Directors/Finance Team on time

Job Requirement

• Degree holder in Global Supply Chain, Logistics or Transportation is preferred.
• Minimum 10 years’ experiences in air freight industry and at least 5-year in managerial experience.
• Good understanding and experience in air freight consolidations, airline operations, airport operations.
• Understanding of verticals likes DG, High tech, Retail, pharma Aerospace is a plus
• Independent, strong leadership, team spirit, highly adaptable
• Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skill, can meet tight deadlines
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office – Excel, Word and PowerPoint
• Fluent written and spoken English