Employment Information
Customer Service Officer
Job level | Experienced (Non - Manager) |
Salary | $ Competitive |
Deadline to apply | 14/09/2024 |
Industry | Customer Service |
Experience | 2 - 3 Years |
Summary:
The duty is supporting the Commercial Team in Managing and Controlling Sale Orders, coordinate with other departments for company Business running smoothly.
Duties and Responsibilities:
1. Sale Order (SO)
- Manage and Control the Inventory data, the Sale Orders
- Receipt the orders from Customers/ Sale team, checking, following to delivery on time and properly to Customers.
- Checking and following the Quotation, Sale contracts, Delivery Schedule with Customers, Sale Team, warehouse team, Finance team
- Following and making Reports if requested
2. Support sales:
- Support to solve all related problems on goods delivery for customer.
- Coordinate with sales team, procurement team, warehouse, finance team, to follow event, promotion, claim, payment, after sales service for customers.
- Manage and Control the Inventory data with PO and Warehouse team to update for Sale-team accordingly.
3. Knowledge and Experience on Planning and Purchasing is an advantage:
- Support and Co-operate with the Sale-team, Planning team to follow and manage Demand Forecast if required.
- Support and co-operate with the PO- Import team in export procedure if required.
4. Other tasks assigned by Commercial Team
Education : Relevant Bachelors (Business Administration/ Foreign Trade, etc..)
Experience : 2+ years of working experience within Sales Delivery / Customer Services.
Working experience in the chemicals industry/ distribution and logistics is an advantage.
Others : Ability to manage complexity and change in a dynamic environment
- Strong persuasion and Customer services
- Teamwork
- Experience in SAP
- Microsoft Office: Word, Excel,…
- Fluent in English
Benefits:
- Working time: Monday to Friday, 18 annual leave days/ year
- 13th month Salary and Business Performance Bonus
- Good Welfare package: Annual Health check, Social Insurance, and Premium Private Health Insurance
- Annual Performance review, Annual Salary Review, Annual Assessment for Promotion
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