Front Office Manager/Guest Service Manager

Job Description

The Front Office Manager is responsible for the effective and efficient daily operations of the Guest Service and lobby areas.

MAJOR DUTIES AND RESPONSIBILITIES

1. Supervise and monitor all guest service operations.

2. To ensure the efficiency of all the staff under supervision

3. Responsible in the setting up of the Guest Service Manager’s Log Book, follow –up Book and Diary and to report all unusual events to the Residence Manager.

4. To ensure there is close co-ordination with all sections of the Guest Service and all departments of the company.

5. To improve on guest service standards

6. Responsible for the arrival and departure arrangement and handling of all guests.

7. To monitor closely guest’s room folio high balance daily to prevent losses by the company.

8. To maintain strict control on the operations of the computer systems and peripherals.

9. On-job-training or/and organize monthly training for staff on specific areas need to be improved.

10. To perform any other duties as required by the Management.

Job Requirement

1. Degree in Business Administration/Sales & Marketing/Hospitality.

2. Experience:

At least 5 years relevant experience in the hospitality industry (with 2 years in Front Office Manager position).

3. Competencies:

- Possess Public Relations, negotiation, and presentation skills

- Must be customer oriented and able to train, instruct and lead a Guest Service team

4. Personal attributes:

- Possess good communication and human relation skills

- Pleasant personality and service oriented attitude

- Able to work well under pressure and possess problem solving skills