Giám Sát Tư Vấn Bán Hàng Qua Điện Thoại (Telesales Supervisor)

Job Description

OPERATIONS

● Support OM in operation

● Manage team to hit KPI & control quality

● Reporting issue/performance to OM

● Quality control with QA

● Training/Coaching knowledge with QA

● Flexible for daily task.

● Review/Feedback SOP, process to OM.

● Fining the gaps in process and offering the best solutions to improve agent’s performance

● Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.

● Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.

● Identify risks and provide immediate action plans during sudden incident

TEAM DEVELOPMENT

● Help all members work in teamwork

CLIENT RELATIONSHIP

● Coordinate with other teams/ departments to achieve business’s goals

Job Requirement

● Graduation from College.

● Good at English

● At least 4 years experience of team management

● At least 02 years of management experience (Supervisor level), ability to handle multiple tasks while staying organized