- Salary
18 Mil - 25 Mil VND
-
Experience
2 - 4
Years
- Job level
Team Leader / Supervisor
- Deadline to apply
07/09/2024
Benefits
- Insurance
- Travel
- Allowances
- Incentive bonus
- Healthcare
- Training Scheme
- Salary review
- Annual Leave
Job Description
OPERATIONS
● Support OM in operation
● Manage team to hit KPI & control quality
● Reporting issue/performance to OM
● Quality control with QA
● Training/Coaching knowledge with QA
● Flexible for daily task.
● Review/Feedback SOP, process to OM.
● Fining the gaps in process and offering the best solutions to improve agent’s performance
● Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
● Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
● Identify risks and provide immediate action plans during sudden incident
TEAM DEVELOPMENT
● Help all members work in teamwork
CLIENT RELATIONSHIP
● Coordinate with other teams/ departments to achieve business’s goals
Job Requirement
● Graduation from College.
● Good at English
● At least 4 years experience of team management
● At least 02 years of management experience (Supervisor level), ability to handle multiple tasks while staying organized
Work location
Ho Chi Minh
38 Huynh Lan Khanh Street, Ward 2, Tan Binh District, HCMC