Partnership Executive (Vendor Success)

Job Description

ABOUT ESOFT

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality. The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

At Esoft, we encourage all applicants from minorities, women, the people with disabilities and all other qualified applicants.

THE POSITION

Vendor Success Representative will execute these following tasks:

1. Monitoring Vendor Performance:

• Collaborate with the production team to gather and monitor vendor performance metrics, including volume, delivery time, and quality.
• Collaborate with the production team to establish agreed-upon actions to address issues with vendors and from vendors to the production team.
• Follow up on the agreed-upon actions between the vendor and the production team

2. Coordinate with production TS (Technical Support) and QS (Quality Control) to provide technical training for vendors.

• Identify quality issues and request additional training for vendors as needed.
• Monitor the effectiveness of training and the quality performance of vendors post-training.

3. Explore additional variants to be outsourced to vendors.

• Collaborate with the production team to compile a list of variants that need to be outsourced to vendors.
• Arrange training sessions for vendors on new variants.
• Follow up and request additional support from vendors to ensure successful performance with new variants.

4. Support seeking & onboarding vendor.

5. Offboarding vendor.

Job Requirement

• Experience: Has at least 1-2 years of working experience in Partnership/Key Account Management/Customer Success etc.
• Good at interpersonal skills, strong teamwork.
• Integrity, passion, and can-do attitude.
• Good at English and Microsoft Office.