Student Affairs Officer

Job Description

• Manage student bus service;
• Coordinate the process of issuing student ID cards and offer guidance on how to properly use ID cards to students;
• Coordinate, request and distribute VGU t-shirt to students, faculty, staff, alumni, and other members appropriately;
• Issue testimony certificates proving students' enrolled status (Testimony, Reference letter, Enrolment certificate, Late graduation…);
• Handle policy affairs for students (exemption of military service, tuition fee delay, tuition fee reduction…), update students on new policies, regulations via different channels (email, posting on VGU website…);
• Advise students on university policies and procedures, ensuring awareness and compliance;
• Conduct training/info sessions/meetings/events to educate students and staff on relevant policies and procedures regarding student policies;
• Stay current with relevant laws, regulations, and best practices in student affairs for student policy and support;
• Provide information on VGU services and procedures, respond to incoming calls/ emails from students and parents, external stakeholder to handle their requests, answer questions and inquiries, provide information and consultation related to the student services (policies, regulations, tuition fee, dorm, bus, student life at campus…);
• In charge develop content and update the pages of ASA, VGU website;
• Support student data management system such as SLCM, SIS, HEMIS and provide the student data statistics, analysis;
• Support enrolment procedure;

Job Requirement

1. Qualification: Bachelor's in educational management/ psychology/social sciences/ PR/ marketing or related fields

2. Experience: 

• At least 2 years of working in student affairs or in higher education 

3. Knowledge:

• Deep knowledge in student affairs, education, psychology, statistics 

4. Skills

• Fluent in both oral and written English, fluently use English in discussions/meetings and prepare English report
• Excellent in MS-Office softwares (Word, Excel, PPT,…)
• Good communication, problem solving
• Strong customer service skills, creative, initiative, can-do attitude
• Able to work in a team as well as independently

5. Behaviours required

• High responsible and professional
• Open, willing to collaborate and learn new things