Employment Information
Training Specialist
Job level | Experienced (Non - Manager) |
Salary | $ 15,000,000 - 18,000,000 VND |
Deadline to apply | 07/09/2024 |
Industry | Customer Service , Education /Training , Human Resources |
Experience | 1 - 2 Years |
Create training content and training reports.
Provide the product, process training to newbie agents and refresh training to existing agents.
Make a training plan and assessment for newbie agents.
Ensure the training qualification and training passing rate.
Manage attrition rate during new hire training period
Coordinate with Team Lead and QA on training/coaching plan on requirement.
Update training materials and ensure agents well trained updated knowledge and information.
At least 1-year experience in customer service training position
Experience in E-Commerce, Technology, Content Moderation is a plus
Good at communication, training content preparation/customization.
Good at training/ presentation skill
Good at English communication skill
Promotion opportunities
Periodical bonus: twice/year
Position promotion, salary increase: once/year
13th month salary
Insurances followed Vietnamese Labor Law
Bonuses, gifts for Holidays
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