Lương
18 Tr - 25 Tr VND
Kinh nghiệm
2 - 4
Năm
Cấp bậc
Trưởng nhóm / Giám sát
Hết hạn nộp
07/09/2024
Phúc lợi
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Mô tả Công việc
OPERATIONS
● Support OM in operation
● Manage team to hit KPI & control quality
● Reporting issue/performance to OM
● Quality control with QA
● Training/Coaching knowledge with QA
● Flexible for daily task.
● Review/Feedback SOP, process to OM.
● Fining the gaps in process and offering the best solutions to improve agent’s performance
● Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
● Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
● Identify risks and provide immediate action plans during sudden incident
TEAM DEVELOPMENT
● Help all members work in teamwork
CLIENT RELATIONSHIP
● Coordinate with other teams/ departments to achieve business’s goals
Yêu Cầu Công Việc
● Graduation from College.
● Good at English
● At least 4 years experience of team management
● At least 02 years of management experience (Supervisor level), ability to handle multiple tasks while staying organized
Địa điểm làm việc
Hồ Chí Minh
38 Huynh Lan Khanh Street, Ward 2, Tan Binh District, HCMC