Training Specialist (Fashion Retail)

Mô tả Công việc

Training Specialist - MotherCare, OVS

TRAINING ROLE

• Identify The training needs of the organization through job analysis (Store Level), career paths (Store Level), and consultation with Operations team.
• Drive Brand values and philosophy through all training activities: Seasonal update, brand orientation, sales skills Workshop, & leadership skills training.
• Implement effective, inspiring, motivating, and practical training methods: In-Classroom, In-Store, outdoor…
• Effectively manage the monthly allocated training budget.
• Assess employees’ standard: knowledge (Ops, Product & Vm), sales skills and Retail KPIs performance to identify what are the must improvement points.
• Receive and resolve all the Customer Service feedback from customers, Operations, and Store teams.
• Continuously tailor training programs following demands from the brand team to fit with the market changes.
• Suggest Training programs or guide store staff recruit more new loyalty membership.
• Collaborate with the operations team to guide and train employees in skills related to loyalty member care & cashier service.
• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.

RETAIL ROLE

• Update Fashion trends and Fashion-Related news in the world to store team and office team
• Collaborate with the Operations team to guide and train employees in skills related to loyalty member care & Cashier service.
• Take part in buying procedures to enhancing brand insights for the seasonal product training"
• Monitor and comment on staff's Retail KPIs standard every week and suggest training, and coaching in time.
• Develop CSI (Customer satisfaction index) mechanism inside the store for the customers to give feedback about their shopping experiences.

TEAMWORK

• Actively combine and work as a team with other departments to understand the Company's working culture and business orientation.
• Effectively communicate with team members, trainers and management.
• Actively engage and connect with store employees through the process of meeting and chatting at stores and offices.

REPORT

• Weekly W.I.P Update (monitor and update weekly work completion progress).
• Weekly Staff's Retail KPIs Review (weekly sales quality tracking of employees).
• Monthly Online Testing Recap (staff knowledge quality status).
• Monthly Store Check Recap (feedback when checking the quality of staff at the store).
• Monthly Training Activities Recap (summary of training activities taking place in the month and plans for the next month).
• Monthly KPIs Review with Training Manager.
• Quarterly Training Activites Recap.
• Every half Year Training Activities Recap.
• Yearly Training Activities Recap & Next Year Planning.

Yêu Cầu Công Việc

• Bachelors Degree.
• Possess Knowledge Of Fashion Retail industry, especially in the area of Mother & Baby Fashion And An Easy-To-See Facial Appearance Is An Advantage
• A Minimum Of 2 Years Of Experience In Training And Development Management (Essential).
• Critical Thinker With Innovative Problem-Solving Skills.
• Experienced In Training And Development People, Preferably In The Retail Industry.
• Presentation Skills, Public Speaking Skills.
• Customer, Consumer, And Shopper Insights And Understanding.
• Excellent Communication And Leadership Skills.
• Highly Computer Literate With Proficiency In Ms Office And Related Business And Communication Tools.
• Familiar With Traditional And Modern Training Processes.
• Ability To Plan, Multi-Task And Manage Time Effectively.
• Strategic And Creative Mindset.
• Meticulous Attention To Detail.