14/04/2024
Permanent
Competitive
7 - 10 Years
Manager
13/05/2024
- Lead the Customer service team for Sea freight – Key Account
- Liaise with customers on the standard operating procedures
- Prepare and manage customer key operation performance reports
- Promptly handle customers / team escalations
- To implement corrective actions and preventive measures for immediate service recovery
- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
- Review the profit & loss of each shipment
- Review & approve changes of work processes before escalation to line Manager
- Conduct recruitment exercise for officer / executive position when needed
- Provide related training to new staff assign to the team
- Joint customer visit to resolved operations issue when necessary
- Min. 10 years – experience in freight forwarding with sea freight operation route to US-EU
- Experienced in filing AMS, AFR, ACI, working and building SOP for VIP accounts.
- Possess excellence communication and interpersonal skill.
- Pleasant personality and a good team player.
- DGR trained will be an advantage.
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