Benefits

Job Description

Position summary:

Ensure timely and accurate updates of freight rates and free time for respective trade lanes in TMS for Geneva’s Pricing Liner approval.
Corporate with other teams and agents to ensure freights in system matches with contracts, sales quotations and adheres to the company’s regulations.
Run reports and correct errors regarding to freight rates and other kind reports (if requested).
Issue EMC if required by Freight Control Manager.
Follow and clear daily correction MFTC report.
Perform other duties assigned by Freight Control Manager and Freight Senior Executive.

Key responsibilities:

Resolve rate discrepancies and customer disputes by reviewing the approval process and correcting billing errors.
Verify booking data against approvals (GVA/ARO) and ensure accurate filing in TMS.
Update rates and surcharges in booking and bill levels.
Submit CNF shipment rates and free time for Geneva Pricing Liner approval.
Issue EMCs post-dispute resolution and coordinate with relevant departments for invoice adjustment, additional payment collection or refunds.
Process debit notes and follow up on payments.
Handle special rate requests (e.g., CODs, returns, customs charges).
Coordinate with accounting for special cases.
Clear K/O items in daily MFTC reports and handle daily/monthly corrector reports.
Prepare additional reports and support tasks as assigned.

Key experience & qualifications:

University graduation in Logistics, Maritime, Shipping, Sea Economics or equivalent
Relevant experience in shipping/logistics industry is preferred

Key competencies & skills:

Can-do attitude and the ability to work under pressure
Strong command of English in both speaking and writing
Customer service oriented
Details focused
Ability to work independently and teamwork spirit
Organization and management skills
Strong verbal and written communication skills to both internal and external stakeholders
MS office skills, especially Excel
A believer of continuous evolution and desire to excel professionally

Ho Chi Minh

Tòa nhà Etown Central, 11 Đoàn Văn Bơ, Phường 13, Quận 4, Thành phố Hồ Chí Minh