Hong Kong Air Cargo Carrier (which uses the code RH/HX) has appointed ITL Aviation as its General Sales and Service Agent (GSSA). Hong Kong Air Cargo Carrier (HX) has a presence in the Vietnamese market, operating flights to at least two major cities: Hanoi (HAN - Noi Bai International Airport) and Da Nang (DAD - Da Nang International Airport). (This position will work for Air Cargo sector- GSA/GSSA Service) JOB DESCRIPTION
Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
Monitor space availability ex hub for sales orientation.
Support Cargo Manager in market rate update/competition trend/feedback by customer in terms of pricing.
Support Manager to develop other products of team.
Working in close contact with the Customer Service team provides the first point of contact for clients.
The purpose of the department is to provide an excellent customer experience throughout all steps of a shipment, from pre-sale to after-sale.
Utilize fully all chances about the space as well as the rates to increase the volume/selling rate to make the highest revenue and profit.
Work with team and airlines principal for space from hub.
Ensures customers are: providing information on the status of a shipment, proactively advising customers in case of irregularities, and starting the tracing process;
Responsible for accurate invoicing by matching the bookings to the correct rates and conditions, and deal with customer rate disputes.
Take care of services to limit missing/damaged/delayed so that the freight arrives destination as scheduled
Respond all involved requirements to the customers in case of delay/missing/damaged/ no information …
Advise and Instruct the customers all regulations and requirements from Head Office to avoid the problems
Take care the key and new customer accounts and Often proactively interact with the customers
Making the weekly/monthly report as required.
Working location: Room 343, ALS Cargo Terminal, Noi Bai Airport– Soc Son, Hanoi, Vietnam.
Job Requirement
Having 2-3 years of Air Cargo Sales experience at co-loader or forwarder companies (accepting Sales in the field of logistics, air freight sales of forwarders or sales for airlines).
Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
Fluent in English (4 skills) and Vietnamese
Good in Microsoft Office Suite (Word, Excel, Outlook) and data analysis.
Be willing to work overtime and follow the airline's work schedule.
Strong communication and customer focus.
Ability to work independently and as part of a team.
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