IT Infrastructure and Operations Manager

Job Description

• Oversee all technology operations (systems administration, network administration, desktop support) and evaluate them according to established goals.
• Maintain IT infrastructure including operating systems, Office365, email systems, security and development tools, applications, servers, desktops, laptops, software, hardware, Azure services, and Internet connectivity.
• Track and maintain hardware and software inventory.
• Research and evaluate emerging technologies related to Cloud services.
• Evaluate current and future technology capabilities and make recommendations to advance products.
• Recommend efficient and cost-effective infrastructure equipment, infrastructure as a service (IAAS), software, and software as a service (SAAS).
• Inspect and monitor the use of infrastructure equipment, cloud services, and software to ensure functionality and efficiency.
• Manage IT initiatives by business priority and be able to communicate statuses to management.
• Collaborate with security, database, development teams, and other professionals to provide superior service levels to the company.

Functional Responsibilities:

• Analyze business requirements as a whole and all departments to determine technology needs.
• Analyze infrastructure and cloud services needed to support a suite of enterprise Software as-a-service products
• Analyze technologies, processes, and vendors continually to find areas for improvement.
• Ensure IT infrastructure and software services achieve SLAs.
• Maintain, monitor, and proactive care IT services to keep business continuity and disaster recovery.
• Communicate relentlessly with team, manager, leadership, and sponsors to ensure transparency.
• Effectively work on multiple concurrent projects and with multiple competing priorities.
• Conduct training for employees to use software/hardware, troubleshoot issues, and provide technical support when needed.

Job Requirement

• At least 2 of experience in IT management.
• Proven experience as a Manager, IT, or similar role.
• Experience in analysis, implementation, and evaluation of IT systems, Azure cloud services, and DevOps, CI/CD pipeline.
• Hands-on computer systems (hardware/software), systems and networks, Azure cloud services administration and maintenance.
• Strong knowledge of Microsoft Windows Server infrastructure, Virtualization, patch management strategies, and experience with Active Directory, Hyper-V, IIS, and WSUS.
• Experience in managing environments requiring FedRAMP High and FIPS 140-2 compliance.
• Other technical knowledge: Azure Government Cloud, Azure services, Kubernetes, Windows Server, LINUX, Hyper-V, Containers, IIS, Office 365, Patch management strategies, Active Directory (policies, GPOs, OUs, etc.), SSL/TLS and ciphers, SFTP, SSH, MFA, proficient networking skills.