IT System Specialist

Job Description

• Receive and respond to IT support requests for hardware, software issue from users promptly.
• Troubleshoot hardware, software issue, and network issues.
• Setting Up New Users and Access: Creating user accounts, granting access to the intranet, and managing permissions. Prepare and setup computer for new employee. Install and configure hardware and software components.
• Repair or replace damaged computer hardware.
• Manage IT asset (laptops, desktops). Monthly report to manager the current state of IT asset & propose solution to improve IT asset quality and performance.
• Monitor and maintain IT hardware & system and report to IT Manager immediately when issue happen. Proactively suggest to IT Manager solutions to fix future system/network issue or suggest systems/network upgrade with reasonable cost.
• Maintaining and managing file servers, active directory, update management system and orther company systems.
• Operating backup solutions to safeguard data and ensuring disaster recovery plans are in place.
• Managing servers, including installation, configuration, maintenance and regularly applying software patches & updates to maintain system security.
• Maintaining accurate records, documenting procedures, and creating system manuals.
• Utilizing monitoring tools to track system performance and identity issues.
• Providing training to employees on systems usage and best practices.
• Set up, fix camera, access system issue together with others IT colleagues.

Report to IT Manager

Other information:

• Working place:No 02, Pho Quang Street, Ward 02, Tan Binh District, Ho Chi Minh City
• Working time:7:30 – 17:30, from Monday to Friday

Benefits:

• Allowances: Attendance, Transportation, Lunch
• Salary Review and Bonus
• PVI Healthcare Package
• Company events: Family Day, Company Trip, Year-End Party, Sales Achievement Party
• Full social insurance contribution
• Flexible working hours
• Vehicle purchase with discounts
• Subsidy for learning driving licenses and foreign language classes

Job Requirement

• Age: 25-35
• Gender: Male/Female
• Education: Bachelor Degree. CCNA, CCNP, MCSA, Network+, Security+ is a plus
• PC Skills: MS Office
• Language skill: Basic English
• Other skills: Communication, critical thinking mindset, user support mindset
• Year of experience: 3-10