Ocean Freight Supervisor

Job Description

- Lead the Customer service team for Sea freight – Key Account

- Liaise with customers on the standard operating procedures

- Prepare and manage customer key operation performance reports

- Promptly handle customers/team escalations

- To implement corrective actions and preventive measures for immediate service recovery

- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team

- Review the profit & loss of each shipment

- Review & approve changes of work processes before escalation to line Manager

- Conduct recruitment exercise for officer / executive position when needed

- Provide related training to new staff assign to the team

- Joint customer visit to resolved operations issue when necessary

- Lead the Customer service team for Sea freight – Key Account

- Liaise with customers on the standard operating procedures

- Prepare and manage customer key operation performance reports

- Promptly handle customers/team escalations

- To implement corrective actions and preventive measures for immediate service recovery

- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team

- Review the profit & loss of each shipment

- Review & approve changes of work processes before escalation to line Manager

- Conduct recruitment exercise for officer / executive position when needed

- Provide related training to new staff assign to the team

- Joint customer visit to resolved operations issue when necessary

Job Requirement

·       Min. 10 years – experience in freight forwarding with sea freight operation

·       Possess excellence communication and interpersonal skill.

·       Pleasant personality and a good team player

·       DGR trained will be an advantage