Sales Supervisor

Job Description

Job Purpose

• Drive business growth aligned with company strategy and achieve assigned sales targets.
• Manage customer relationships to ensure high satisfaction and retention.
• Identify and acquire new customers to expand revenue.
• Manage business information, reporting, and cross-functional coordination.
• Lead and support a sales team of 2–4 members.

Key Responsibilities

Business Development (40%)

• Identify and engage new prospects across ITL services (freight forwarding, contract logistics, etc.) to drive revenue.
• Plan, supervise, and follow up on sales team activities to meet departmental goals.
• Maintain customer databases and ensure accurate reporting in CRM and monthly reports.

Customer Relationship Management (15%)

• Coordinate with internal departments to resolve customer requirements effectively.
• Ensure zero bad debt.

Operational Excellence (15%)

• Develop strong partnerships with vendors/suppliers to optimize pricing and service quality.
• Establish and improve SOPs and sales processes to prevent issues and support operations.
• Conduct market research and support strategy implementation.
• Submit accurate and timely reports as required.

People Management (10%)

• Lead, train, and develop a high-performing sales team.
• Participate in at least 90% of company training programs and activities.

Job Requirement

3. Qualifications

Education & Experience

• Bachelor’s degree required.
• Minimum 5 years of experience in logistics/freight forwarding, including at least 2 years as Senior Sales Executive.

Skills

• Strong communication and presentation skills.
• Advanced sales techniques; good negotiation skills.
• Proficient in MS Office and CRM systems.
• Good command of English.
• Ability to adapt in a dynamic environment; good analytical mindset.

Personal Attributes

• Self-disciplined, proactive, and customer-oriented.
• Open-minded with cultural awareness.
• Ability to identify and develop new business opportunities.
• Willing to travel for business.