Technical Support Engineer

Job Description

1. Administrative responsible

• Schedule regular meetings and record decisions (e.g. assigned tasks and next steps)
• Create, update & checking workflows
• Analyze information data received from RE/SE.
• Checking and follow all pre-sale order from SE_RE have been done.
• Control the sales incentive payment process

2. Reporting

• Monthly management meeting report
• SE status tracking report

3. Improve customer loyalty.

• Make relationship with distributor system
• Promote Insee cement solutions as the solutions for different technical requirements of customer.
• Approach projects, in collaboration with Retail Sale/Project Sale/DryMix Sale

4. Market visit & Engagement

• Market/customers visit monthly
• Join seminar or Workshop
• Payment Contractor incentive

5. Warehouse Inventory Management

• Conduct monthly warehouse inventory checks to verify stock levels and ensure accuracy.
• Maintain detailed inventory records and promptly report discrepancies to relevant teams.
• Implement and improve inventory tracking systems to enhance operational efficiency.

6. Internal & External connection and teamwork

• Act as the point of contract for all participants
• Work with closing with stakeholder (internal, external)-Drymix
• Making good internal network with orther department
• Work closely with Maketing team, Manufacturing team, QA, Customer Care team…
• The ability to raise with good ideas and implement plans when teamwork
• Willing to support the company’s project

7. Stock and Sales Coordination

• Update lot information and stock quantities to support the sales team with accurate data.
• Generate and provide timely stock reports to facilitate smooth sales operations.
• Work closely with the sales and logistics teams to optimize stock allocation

8. Product Planning and Ordering

• Monitor product demand trends and plan orders accordingly to maintain optimal stock levels.
• Coordinate with suppliers and internal teams to ensure timely procurement and replenishment of inventory.
• Assist in forecasting and budgeting for product procurement to align with business needs.

Job Requirement

1. Educational Qualifications

• University degree 

2. Relevant Experience

• 2-3 years working experience
• English skill: fluent communication

3. Leadership Competencies

• Deliver result
• Lead for performance
• Good Communication
• Collaborate and influence
• Adapt and learn
• Customer and market focus
• Challenge convention