Laboratory Operations Executive

Mô tả Công việc

Job Purpose

The Operations Executive plays a key role in supporting laboratory operations through data management, workflow optimization, material control, and cross-functional collaboration. This position contributes to continuous improvement initiatives, ensuring data accuracy, operational efficiency, and alignment with quality standards.

Key Responsibilities

1. Data Management & Business Intelligence

• Monitor and maintain lab performance dashboards and TAT (Turnaround Time) reports to ensure data integrity.

• Design and automate reports for lab performance, non-conformities, and client service metrics.

• Manage and optimize Airtable structures and interfaces, including Lab Wikipedia, Client Wikipedia, and Reference Ranges.

• Maintain Jira workflows for the laboratory; develop automation and support workflow improvements.

• Review and support lab-related Jira deployments, ensuring relevance and usability for operational needs.

2. Operations Support & Process Improvement

• Respond to operational queries and complaints via Jira, including cross-functional coordination with QA, IT, and Engineering.

• Collaborate on lab improvement initiatives, both tech-driven and operations-driven.

• Manage e-signature setup for lab personnel and maintain related compliance records.

• Support Lab Directors on special projects and ad-hoc operational needs.

3. Material Management & Cost Control

• Oversee laboratory material usage across sections: monitor stock levels, assess utility, and coordinate with procurement and finance teams.

• Process and track purchase orders for lab supplies and reagents.

• Analyze material consumption versus sales volume to evaluate efficiency and control costs.

• Investigate discrepancies in usage and recommend corrective actions to reduce waste.

• Update cost-per-test mapping and product utilization reports monthly for finance.

• Perform random audits of material usage, identify process risks, and implement improvements.

• Maintain records to support internal and external quality audits (e.g., ISO standards).

4. Administrative & people operations

• Track weekly lab attendance and overtime; consolidate and report to the Lab Manager.

• Support documentation and reporting for compliance and operational transparency.

Yêu Cầu Công Việc

1. Education:

   • Bachelor's degree in Lab Technician, Business Administration, Supply Chain Management, Finance, Life Sciences, or a related technical field.

2. Experience:

   • Minimum 2 years of experience in business analysis, operations, or similar roles.

   • Experience in healthcare, diagnostics, or laboratory environments is preferred.

3. Technical Skills:

   • Proficient in Microsoft Excel and PowerPoint.

   • Experience with Power Query, SQL, Airtable, or JIRA is a strong advantage.

4. Analytical & Operational Mindset:

   • Detail-oriented with strong problem-solving skills.

   • Comfortable working with complex datasets and building process efficiencies.

5. Domain Knowledge (Preferred but not mandatory):

   • Familiarity with medical laboratory workflows, automated platforms, and quality standards.

6. Language Skills:

   • Good command of English, both written and spoken.