Operations Manager – New F&B Brand

Mô tả Công việc

Operations Management

• Supervise daily operations of assigned stores, ensuring compliance with SOPs (Standard Operating Procedures) and brand standards.

• Maintain food quality, customer service, and food safety according to international standards.

• Analyze sales, cost reports, and operational KPIs; develop action plans to improve business performance.

Team Management

• Recruit, train, coach, and evaluate Store Managers and team members.

• Build a positive work culture, foster team engagement, and reduce turnover.

Financial Management

• Manage budgets, control operating costs, and optimize profitability.

• Oversee inventory control, ordering, and store asset management.

Project & Business Development

• Execute in-store promotions and marketing campaigns in collaboration with the Marketing team.

• Support new store openings: site assessment, setup, training, and launch.

Yêu Cầu Công Việc

Education & Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Culinary Arts, or related fields.

• Minimum 3–5 years of experience in operations management within the F&B sector, preferably in QSR (Quick Service Restaurant) or international fast-food chains.

Skills & Competencies

• Strong leadership and people management skills.

• Excellent communication, problem-solving, and decision-making abilities.

• Proficient in data analysis and business reporting.

• Ability to work in a fast-paced, high-pressure environment.

• Good command of English (written and spoken).