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AIM is a leading provider of hygiene solutions. We are committed to protecting our clients' health, property, and businesses through environmentally responsible and scientifically sound practices. We are currently seeking a highly skilled and motivated Pest Control Application Service Manager / Expert to lead and elevate our service delivery team.
In this pivotal role, you will be responsible for ensuring the efficient, safe, and high-quality application of pest control treatments. You will serve as the technical expert, providing guidance, training, and support to our service technicians while continuously optimizing our application methodologies and service standards. This role requires a deep understanding of pest biology, application techniques, equipment operation, and relevant safety regulations.
*** Performance objectives:
Lead and Manage the Application Service Team: Supervise, mentor, and evaluate a team of pest control technicians, fostering a culture of excellence, safety, and continuous improvement.
Technical Expertise and Support: Serve as the go-to technical expert on pest identification, treatment strategies, application techniques, and product knowledge. Provide on-the-job training and ongoing technical support to service technicians.
Service Quality and Efficiency: Develop, implement, and monitor service protocols and quality control measures to ensure consistent, effective, and efficient pest control applications.
Equipment Management: Oversee the maintenance, repair, and inventory of all application equipment, ensuring it is in safe and optimal working condition. Evaluate and recommend new equipment as needed.
Safety and Compliance: Ensure all application activities comply with relevant local, national, and international regulations, as well as company safety policies and procedures. Conduct safety audits and implement corrective actions as necessary.
Treatment Planning and Optimization: Collaborate with sales and service teams to develop tailored treatment plans based on client needs and pest infestations. Continuously evaluate and optimize application methods and product usage for maximum effectiveness and cost-efficiency.
Product Knowledge and Evaluation: Stay up-to-date on the latest pest control products, technologies, and best practices. Evaluate new products and application techniques for potential implementation.
Client Communication and Problem Solving: Assist in resolving complex pest issues and address client inquiries related to application procedures and treatment effectiveness. Maintain strong professional relationships with clients.
Record Keeping and Reporting: Ensure accurate and timely completion of service reports, treatment records, and other required documentation. Analyze service data to identify trends and areas for improvement.
Training and Development: Develop and deliver comprehensive training programs for new and existing service technicians on application techniques, safety procedures, and product knowledge.
Yêu Cầu Công Việc
*** Requirements:
The ideal candidate will be a highly knowledgeable and experienced pest control professional with a passion for delivering exceptional service and a proven track record of leadership and technical expertise. You will possess a strong understanding of pest biology, behavior, and effective treatment methodologies, coupled with excellent communication, problem-solving, and organizational skills.
1. Key Qualifications and Experience:
Language Skills: Fluent Vietnamese and English
Computer literate
Extensive Experience: A minimum of 5 years of progressive experience in the pest control industry, with significant hands-on experience in applying a wide range of pest control treatments across various environments (residential, commercial, industrial).
Technical Mastery: Deep and demonstrable knowledge of common pests, their life cycles, and effective control strategies. Expertise in various application techniques (e.g., spraying, baiting, dusting, fumigation - depending on your service offerings) and the safe and efficient operation of related equipment.
Regulatory Compliance: Thorough understanding of relevant pest control regulations, safety standards, and environmental guidelines (e.g., local licensing, chemical handling, disposal procedures).
Leadership and Management Skills: Proven ability to lead, motivate, and develop a team of service technicians. Experience in performance management, training, and fostering a positive and productive work environment.
Problem-Solving and Analytical Skills: Ability to diagnose complex pest problems, develop effective treatment plans, and analyze service data to identify trends and areas for improvement.
Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to effectively interact with clients, team members, and management. Strong presentation and training skills are a plus.
Organizational and Time Management Skills: Ability to manage multiple priorities, organize work effectively, and ensure timely completion of tasks and documentation.
Certifications and Licenses: Possess relevant pest control certifications and licenses as required by local regulations. [Specify any specific licenses or certifications that are highly desirable].
2. Personal Attributes:
Safety-Conscious: A strong commitment to safety protocols and best practices.
Detail-Oriented: Meticulous in ensuring accurate application and record-keeping.
Customer-Focused: Dedicated to providing exceptional service and building strong client relationships.
Proactive and Solution-Oriented: Identifies potential issues and develops effective solutions.
Continuous Learner: Stays updated on the latest industry trends and technologies.
Professional and Ethical: Conducts all activities with integrity and professionalism.
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