QA Telesales

As a Quality Assurance Specialist, your role will be crucial in ensuring high-quality standards in our telesales operations. You will actively monitor, evaluate, and enhance the performance of agents, ensuring they meet compliance and sales efficiency targets.

Call Monitoring & Scoring:

• Listen to call recordings and provide real-time support to agents during consumer interactions.
• Score agent calls based on quality standards and provide feedback.

Non-Compliance Detection & Reporting:

• Identify and record non-compliance issues during agent interactions.
• Propose actionable reports and suggest training plans for agents to improve performance.

Training & Coaching:

• Work closely with Trainers and Team Leads to coach and train agents, fostering continuous improvement.
• Suggest solutions to enhance call quality and overall sales efficiency.

Collaboration & Continuous Improvement:

• Coordinate with different teams to implement solutions aimed at improving agent performance.
• Participate in other tasks assigned by the Operations Manager (OM).

• ​Minimum 6 months of experience in a QA/QC role, ideally within a telesales environment.
• Strong understanding of telesales processes and experience in monitoring sales calls.
• Sharp attention to detail, with the ability to identify non-compliant behaviors during calls.
• Proven experience in training and coaching agents to improve performance.

Preferred Skills & Experience:

• Skilled in analyzing call recordings to identify problems and propose effective solutions.
• Strong communication skills, with the ability to motivate and inspire team members for improvement.

Benefit:

• Competitive Compensation: Attractive salary based on performance, 13th-month salary, quarterly, and annual KPI rewards.
• International Environment: The company has foreign investment, offering a diverse and dynamic work culture.
• Professional and Dynamic Work Environment: Free parking, opportunities for professional growth, and a non-family business atmosphere.
• Career Development: Regular salary reviews every June and opportunities for career advancement.
• Comprehensive Benefits: Social and health insurance, along with full compliance with labor laws.
• Team Building & Events: Participate in annual team-building activities, Year-End Party, and monthly celebrations such as birthday parties and holiday events. Employees and their families also receive gifts for major holidays (March 8, June 1, October 20, Mid-Autumn Festival, etc.).

When you access the platform to apply, you can change the language to English by clicking on the flag in the top right corner.

Salary: 15.071.599-19.593.078 VND/YEAR