Job Description

    1. Business Performance Governance

    ·       Consolidate and analyze monthly Sales & Service KPI reports (actual vs. budget and target) at center and national level, ensuring data accuracy and integrity.

    ·       Supporting monthly target setting and performance review cycles, and coordinating with HR, Finance and IT to validate monthly team performance before BOD approval.

    2. Business Unit Operations & Appointment Management

    ·       Act as the key liaison between Business Unit and supporting functions (Marketing, Finance, HR, IT) to identify and resolve operational issues affecting center performance, escalating process gaps when needed.

    ·       Manage MS Bookings configuration (user access, service updates) and oversee daily customer appointment allocation across centers, proposing timely solutions to any allocation issues.

    ·       Support centers in welcoming online prospects for consultation appointments, ensuring a smooth and professional customer experience on Zoom.

    ·       Manage the assigning list file, ensuring all assignments are up to date, on track and accurate.

    3. Collection Management

    ·       Drive achievement of monthly recurring collection and recovery targets across centers.

    ·       Ensure accurate and timely collection activities, including overdue payments, collection status and objection handling, working with center and internal stakeholders to resolve collection objections.

    ·       Monitor and investigate termination/default cases, and maintain monthly collection and termination/default reports.

    4. Business Unit Administration

    ·       Coordinate with Procurement, Finance, Marketing and vendors to ensure timely production and accurate monthly payment requests for BU activities (sales & service materials, kick-offs, vouchers, signage, gifts, OOH and BU marketing).

    ·       Support logistics for BU initiatives, and assist the Training Manager and HR with onboarding, offboarding and staff movement documentation as requested

    5. Sales Support Team Management

    ·       Lead, train and supervise the Sales Support Team in daily appointment scheduling, collection activities, and required tools and reporting standards (Zoom, MS Bookings, file assignment, milestone updates, Daily Show Reports).

    ·       Ensure accuracy and timeliness of all Sales Support reporting outputs.

    Job Requirement

    ·      Minimum 2-3 year experience in Sale Admin/Sale Coordinator     

    ·      Familiar to work with performance reporting & KPI analysis

    ·      Good at data management & reporting tools

    ·       Understand CRM systems (HubSpot, Superset, MS Bookings)

    ·       Good at operations process

    ·       Basic financial understanding (commission, revenue, payment tracking)

    ·       Data analysis & reporting (excel/data tools proficiency)

    ·       Ability to handle multiple tasks

    ·       Cross-functional coordination

    ·       Communication & stakeholder management

    ·       Problem solving

    ·       Organization & time management

    ·       Communication & Stakeholder Management

    ·       Accountability

    Benefits

    • Laptop
    • Insurance
    • Travel
    • Incentive bonus
    • Healthcare
    • Training Scheme
    • Salary review
    • Annual Leave

    More Information

    • Degree: Bachelor
    • Other extras:

      Personal healthcare package.
      Work in an international English-language environment with structured training in sales processes and personal development, providing a clear career progression path.

    • Probationary period: 2 months, Full salary during probation
    • Age: Unlimited
    • Working time:9am - 6pm, Monday - Friday
    • Benefit:

      100% salary during the 2-month probation period.
      Social insurance contributions based on 100% of the official salary.
      15 days of annual leave + 3 days of sick leave, excluding public holidays.
      Free English courses.
      Attractive commission scheme, with base salary not affected by KPI performance.

    • Salary: 12 Tr - 16 Tr VND

    Work location

    Ho Chi Minh
    21 Lê Quý Đôn, Võ Thị Sáu, Quận 3, Hồ Chí Minh

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