Customer Service / Relationship Executive

●      Support global customers and partners.

●      Check customer emails every day and answer their questions about our services, quotes, or related things.

●      Monitor online transactions, support our clients make payment via Internet.

●      Build strong relationships with customers and partners.

●      Handle customer services inquires and solve issues arising from customers/forwarders/ third-parties relating to the order processing, if any.

●      Send quotations & cataloges, preparing contracts other certificates / confirmation notifications if client requested.

●      Send arrival notice & payment request reminders to clients.

●      Cooperate with other departments or related partners to supply services for clients.

●      Make a report or other tasks as your leader requests.

● Foreign Language & Computer Skills

Proficient in Microsoft Office

Fluent in English communication skills (writing and speaking)

● Skill and Knowledge Requirement

At least 2 year experience

Experience in Marketing and working with foreigners are big pluses.

Have the customer care experience in majors of Business services, Finance,

Bank/Tax and

Travelling is preferred.

Skills in document preparation and management

Ability to work independently and take initiative

Persuasive, active listening, good communication and building business relationships

Dynamic, creative and ability to work under pressure

Benefits

● Competitive salary depending on capacity

● 13th month salary under state regulation.

● Tet bonus following the experience and performance.

● 10% of salary on public holidays: Apr 30th, Sep 2nd, Jan 1st.

● Subsidize employees under Vietnamese labor law (moon festival, wedding, children’s day, maternity,...)

● Bonus following projects subject to business status and revenue (if any)

● Company annual trip for all employees

● Health insurance, social insurance

● Dynamic, creative, friendly work environment.

Profile includes:

● 01 CV, 4 images with the size of 4x6

● 01 copy of the birth certificate

● 01 health certification

● Diplomas, transcripts, certificates related to the job position to be submitted

Language used: any (Candidates please write the contact and phone number clearly on the file)

Working time: Office hours (Mon – Fri: 8am – 5pm, Sat: 8am – 12am)