Job Alerts
Customer Service Representative in Oakwood Residence Saigon
Oakwood Residence SaigonJob typeFull Time
Experience1 - 3 Years
Job levelExperienced (Non - Manager)
calendar_todayUpdated06/11/2026
eventDeadline to apply04/12/2026
Job Description
- Welcome and greet guests warmly and professionally, addressing them by name whenever possible.
- Handle guests check-in and check-out procedures accurately, efficiently, and courteously.
- Issue room keys in accordance with established security procedures and policies.
- Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guests’ needs are met promptly.
- Follow company procedures and customer service standards.
- Report guest feedback, complaints, and unusual incidents to management in a timely manner.
- Process cash transactions, billing, and daily financial reconciliations accurately.
- Safeguard the security, privacy, and confidentiality of resident information.
- Respond promptly and professionally to all guest concerns, inquiries, and complaints.
- Maintain cleanliness, organization, and professionalism in all work-related areas during and between tasks.
- Work flexible shifts as required by operational needs.
- Ensure smooth shift transitions by properly endorsing and following up on pending tasks and important information.
- Develop and maintain strong knowledge of the Ascott Star Rewards program to effectively assist and engage guests.
- Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager or Front Office Supervisor from time to time.
- Participate in any Front Office initiatives and projects.
- Perform any ad-hoc duties assigned.
Job Requirement
- Bachelor’s degree in Hospitality Management or related field.
- Minimum 1–2 years of experience in Front Office or hotel operations.
- Previous experience in a hotel front office or similar customer service role.
- Good command of English is required; Additional language is an asset
- Ability to remain calm and courteous in demanding situations.
- Able to work weekends and public holidays as required.
- Capacity to read situations, understand environments and respond accordingly
- Someone who is a good team player, honest, details oriented, neat and tidy.
- Financial accuracy
- Ability to work under own initiative in a highly pressured environment
Benefits
- Insurance
- Travel
- Allowances
- Uniform
- Incentive bonus
- Healthcare
- Training Scheme
- Salary review
- Annual Leave
More Information
- Degree: College
- Age: 25 - 30
- Salary: Competitive
The Ascott Limited is a Singapore company that has grown to be the world's largest international serviced residence owner-operator. It has more than 22,000 operating serviced residence units in key cities of Asia Pacific, Europe and the Gulf region, as well as over 9,000 units which are under development, making a total of more than 32,000 units in over 200 properties. The company operates three award-winning brands – Ascott, Citadines and Somerset
SOMERSET is a serviced residence for executives and their families looking for work-life balance. It provides a warm and stylish home with recreational facilities, lifestyle activities and business support services. It is a place to get help to quickly settle into the city, make friends and share family experiences.
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