Customer Service Staff

1. Provide the best service to all customers. Always answer questions and resolve customer requests quickly and efficiently.

2. Responsible for following orders from existing and retail customers, receive and process orders of new customers in

accordance with the processes and goals of the company.

3. Ensure orders received from sales management are placed in time, delivery is strictly committed to customers.

4. Sending orders to the planning department and delivery instructions to the distribution center/factory.

5. Coordinate with QA to quickly handle complaints (provided wrong, damaged goods...).

6. Work with Imp-Exp department or shipping partner to carry out Imp-Exp procedure and deliver to customers.

7. Coordinate other departments (Purchase Department, Planning Department, Factory, Communication Department..) to

meet the order on time.

8. Supporting the Sales Department on new projects and internal requirements.

9. Other work under the guidance of the management.

1. Graduate from university Import and export, Business Administration, Economics and related fields.

2. Experience: From 01-06 years of experience in Customer Service, Customer Care, Sales Administration, or a related position, preferably in a manufacturing or trading company

3. Foreign Language: Proficient in English, both written and spoken. Chinese proficiency is an advantage.

4. Computer Skills: Proficient in Microsoft Office, especially Excel, Word, and Outlook.

5. Communication Skills: Good communication, interpersonal, and customer relationship management skills.

6. Problem-Solving Skills: Ability to handle customer inquiries, complaints, and issues effectively and professionally.

7. Coordination Skills: Ability to coordinate effectively with internal departments such as Sales, Planning, Production, Warehouse, Quality, and Logistics to ensure timely customer support.

8. Working Skills: Good organizational skills, attention to detail, and ability to manage multiple tasks and priorities.

9. Attitude: Customer-oriented, proactive, responsible, and able to work independently as well as in a team.