[D1 Concepts - FnB] SALES & CS MANAGER - HCM

D1 Concepts is a multi-brand F&B group in Vietnam, bringing together distinctive dining experiences through our restaurant brands, including San Fu Lou, Dì Mai, SENS Dine & Wine, and Sorae.

We are looking for a results-driven Sales & Customer Service Manager to lead our sales development and customer relationship initiatives, with a strong focus on B2B business growth, strategic partnerships, and exceptional customer experiences.

The ideal candidate combines strong commercial acumen, relationship-building capabilities, and hands-on leadership experience within the F&B or hospitality industry.

KEY RESPONSIBILITIES

1.Sales Stretegy & Business Development

• Develop and execute sales strategies and action plans to achieve business objectives and revenue targets.
• Identify and pursue new business opportunities, with a strong focus on B2B customers, corporate accounts, business communities, and travel partners.
• Establish and maintain long-term relationships with corporate clients, business partners, and potential customers.
• Develop sales policies, initiatives, and commercial approaches to maximize revenue contribution and profitability.
• Monitor market trends, customer demands, and competitive activities to identify growth opportunities.
• Leverage appropriate sales channels and available resources to strengthen business performance.

2.Customer Relationship Management & Service Excellence

• Develop and implement customer service standards, guidelines, and processes to ensure consistent service quality and customer satisfaction.
• Build and maintain a strong customer relationship network to encourage repeat business and long-term partnerships.
• Manage, segment, and effectively utilize customer databases to identify sales opportunities and improve customer engagement.
• Oversee customer relationship initiatives that enhance brand reputation, loyalty, and overall dining experiences.
• Manage and evaluate the effectiveness of sales collaborators and referral networks.

3.Team Leadership & Performance Management

• Lead and manage the Sales & Customer Service team to achieve departmental objectives.
• Establish sales targets, KPIs, and performance monitoring mechanisms.
• Provide coaching, training, and ongoing support to improve team capabilities and productivity.
• Evaluate individual and team performance, identify improvement opportunities, and implement corrective actions.
• Foster a professional, collaborative, and results-oriented working environment.

4.Cross-Functional Collaboration

• Work closely with Restaurant Operations to develop and execute sales and marketing initiatives.
• Collaborate with Marketing and other relevant departments to support business development activities, customer engagement, and brand positioning.
• Coordinate internal resources to ensure effective execution of sales plans and customer service initiatives.
• Participate in cross-functional projects that contribute to the company's overall business development.

5.Business Performance & Reporting

• Monitor sales performance, customer development activities, and departmental KPIs.
• Analyze business results, identify potential risks and opportunities, and recommend appropriate improvement initiatives.
• Prepare regular sales and customer service performance reports for the CEO.
• Propose practical solutions to improve sales effectiveness, customer satisfaction, and business profitability.

Education & Experience

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
• Minimum 2 years of relevant experience in Sales and Marketing, preferably within the F&B or hospitality industry.
• Experience in B2B sales, corporate account development, and customer relationship management is highly desirable.
• An established network of potential corporate clients, business partners, or relevant industry contacts is a strong advantage.

Skill & Competencies

• Strong leadership, team management, and performance management capabilities.
• Proven business development, negotiation, relationship-building, and deal-closing skills.
• Commercial mindset with the ability to identify business opportunities and drive revenue growth.
• Strong customer service orientation and commitment to delivering excellent customer experiences.
• Excellent communication, presentation, and stakeholder management skills.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Good command of spoken English.
• Professional working attitude, strong ownership, and the ability to collaborate effectively across departments.