Data & Fulfillment Assistant Manager

Responsibility 1: Manage Online Operations process at stores

- Control and improve Online Store workflow. Monitor and enhance operational indicators (on-time rate, orders, complaints, order adjustment rate).

- Establish evaluation criteria and improve the performance of the operator, pick-pack, and delivery staff.

- Communicate with relevant departments to improve online operations, enhance personnel productivity, create effective layouts, and increase order fulfillment efficiency.

- Implement training programs to enhance employee skills

- Review and improve operational guideline documents.

- Monitor third-party performance, propose solutions, and coordinate with relevant teams for resolution.

- Coordinate to improve features of Pick Pack App, Delivery App, DMS, and OMS.

- Conduct onsite store checks and provide operational support, staff training.

Responsibility 2: Plan and deploy new services

- Plan expansion and propose solutions to improve operational equipment.

- Coordinate with relevant departments to set up the layout and online ISP in the operation area.

- Develop standard store evaluation criteria, including volume, manpower, area, and equipment.

- Prepare progress and improvement result reports.

- Coordinate with relevant teams to implement new services, evaluate, and propose improvements.

- Other tasks assigned by the line manager

Responsibility 3: Data Analysis & Logistics Cost Efficiency

- Analyze operational data to identify efficiency gaps and capacity constraints.

- Evaluate cost drivers and resource utilization across Online fulfillment operations.

- Propose data-driven adjustments to improve cost efficiency and operational scalability.

- Monitor logistics partner performance and service quality.

• College/University Diploma or any degree equivalent to those above.
• 3+ years of online work experience.
• Major: E-commerce, Supply Chain & Logistics, Business Administration, or equivalent
• Understand the E-commerce or logistics industry.
• Have good knowledge of planning or project management.
• Experience in warehouse management, fulfillment center management is an advantage.
• Strong analytical, planning, and problem-solving skills
• Have a carefulness, patience, willing to learn attitude
• Able to work well under high pressure.
• Ready to work overtime (less) and business travel
• English communication is preferable.