Job Alerts
[DONG HUNG THUAN, QUAN 12] QUALITY ASSURANCE (QA) FOR EKYC
Shinhan Bank VietnamJob typeFull Time
ExperienceOver 1 Years
Job levelExperienced (Non - Manager)
calendar_todayUpdated12/11/2026
eventDeadline to apply30/12/2026
Job Description
• Watching video and Listen to calls to monitor the effectiveness and quality of calls for EKYC
• Determine weaknesses in agent performance, materials and procedures.
• Create reports that reflect agent performance and service quality.
• Provide solutions for improving agent performance and customer satisfaction
• Other tasks assigned by Line Manager.
Job Requirement
• College/ Bachelor’s degree
• Banking Experiences at least 02 years or the same experience
• Good writing skill (both Vietnamese and English).
• Reporting & analysis skills (preferable).
• Strong communication skills.
• Positive/ High Teamwork spirit.
• Careful and patient style of work.
Benefits
Insurance
Healthcare
Training Scheme
More Information
- Degree: Bachelor
- Age: Unlimited
- Salary: Competitive
Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 50 networks in 14 countries.
Shinhan Bank Vietnam Limited (“Shinhan Bank”) is a subsidiary of Shinhan Bank Korea, an affiliate of Shinhan Financial Group (SFG).
Shinhan Bank Korea operates in 20 countries with 168 global network. Particularly in Southeast Asia, Shinhan Bank Korea is located in the following markets: Vietnam, Indonesia, Singapore, Philippines, Myanmar, Cambodia.
In Vietnam, Shinhan Bank’s history can be traced back to 1993 when the bank first opened the representative office in Ho Chi Minh City. Over the history of nearly 30 years, Shinhan Bank Vietnam has built a broad network up to 46 branches/ transactions office from the North, the Central and the South of Vietnam. Currently, Shinhan Bank Vietnam has been offering a diversified portfolio of tailored corporate and individual banking products and solutions.
Shinhan Bank Vietnam was awarded the “Best Retail Foreign Bank in Vietnam 2020”, the “Best International Bank in Vietnam 2021 and 2022” by International Business Magazine; the “Best Foreign Digital Bank in Vietnam 2021 and 2002” by World Economic Magazine and the “Best Company To Work For In Asia” for four consecutive years (2019-2022) by HR Asia Publication
If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post:
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