Export Documentation & Customer Service Staff (CUS + DOCS)

Job Description

• Handle customer service and documentation tasks for export shipments.
• Prepare, check, and complete all required export shipping documents accurately and on time.
• Follow up on shipment schedules and provide timely updates to customers.
• Coordinate with customers, shipping lines, overseas agents, and internal departments to ensure smooth shipment handling.
• Handle booking, shipping instructions, Bill of Lading (B/L), and other related export documents.
• Support customers and handle issues arising during the shipment process.
• Maintain and properly file shipment documents and records.
• Perform other duties as assigned by the Line Manager.

Job Requirements

• At least 1–2 years of experience in Customer Service (CUS), Export Documentation (Docs), or a similar position in the Logistics/Freight Forwarding industry.
• Good understanding of export procedures and shipping documentation.
• Basic English skills, especially for reading and replying to emails, understanding shipping documents, and daily work communication.
• Chinese communication or reading skills is an advantage.
• Good computer skills, especially Microsoft Office.
• Good communication, coordination, and problem-solving skills.
• Careful, responsible, proactive, and detail-oriented.

Benefits

• Salary: Negotiable, based on experience and qualifications.
• Social Insurance, Health Insurance, and Unemployment Insurance in accordance with company policy and Vietnamese labor regulations.
• Professional and friendly working environment.
• Opportunities for professional development and career growth in the Logistics/Freight Forwarding industry.