IT Specialist

•           The position will report directly and functionally to the Regional IT Manager, with a dotted-line administrative reporting relationship to the Finance Director.

•           The role will primarily support Vietnam operations. Depending on project requirements and the regional IT team’s workload, the person may also provide remote support to other company locations.

•           The primary function will be IT coordination and administration under the direction of the Regional IT Manager, including coordination with approved external service providers when vendor or specialised support is required.

•           The responsibilities should cover IT infrastructure and networking, including servers, LAN/WAN, TCP/IP, DNS, VPN, firewalls, routers, connectivity, vulnerability management, and technical troubleshooting.

•           The responsibilities should also include Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint security, identity and access administration, device compliance, IT compliance, and security incident identification and escalation.

•           Significant technical changes, deployments, security configurations, and implementations must be reviewed and approved by the Regional IT Manager. Routine operational support may be carried out through approved procedures and assigned service requests.

•           The role may support technical specifications, quotation reviews, and vendor coordination for IT requirements. All IT-related technical selections and purchases must be approved by the Regional IT Manager, while the Purchasing team will manage the formal procurement, supplier engagement, and commercial process.

•           Periodic local business travel to VICC offices and factory locations in Vietnam will be required, subject to planning and approval by the Regional IT Manager.

•           Occasional support outside normal working hours may be required for critical incidents, planned maintenance, or regional projects, with prior coordination.

Education & Experience

• Bachelor's degree or college diploma in Information Technology, Computer Science, or a related field.
• At least 3 years of relevant experience in IT Infrastructure, System Administration, Network Administration, or IT Operations.

Technical Skills

• Good knowledge of IT infrastructure, including Windows Server, LAN/WAN, TCP/IP, DNS, DHCP, VPN, firewalls, and network troubleshooting.
• Hands-on experience with Microsoft 365, Microsoft Entra ID (Azure AD), and Microsoft Intune administration.
• Understanding of endpoint management, identity and access management, IT security, and compliance.
• Experience in IT troubleshooting, end-user support, and coordination with external IT service providers.
• Familiarity with IT service management processes and documentation.

Other Requirements

• Good problem-solving, communication, and coordination skills.
• Good English communication skills to work with regional IT teams.
• Willingness to travel periodically to company offices and factory locations in Vietnam.
• Flexibility to provide occasional support outside normal working hours when required.
• Experience in a manufacturing environment and relevant IT certifications are an advantage.