Junior IT Service Specialist

• Provide IT support during business hours, ensuring continuity of service

• Conduct remote setup and device enrollment for new and existing employees

• Monitor inventory of all equipment, software and software licenses, accessories, etc.

• Assist with timely hardware and software upgrades as required

• Provide training to employees on company systems and programs, and retrain as needed

• Maintain infrastructure documentation

• Special projects as assigned

• 1-3+ years of experience in IT with a focus on end user support

• Strong understanding of Microsoft 365 products

• Ability to create clear and concise documentation

• Willingness to solve problems

• Fluent in written and spoken English

• Relevant certifications in IT service management and IT asset management (ITIL framework) a plus

• Base in HCMC and work onsite