Network Engineer

The key duties and responsibilities of this position include, but are not limited to:

• Your main role is network engineer. If you have other skills, let’s explore and improve them together.
• Support and manage the network requirements for any FLG network, member systems and environments changes or migrations;
• Monitor all network, cabling, telephony, and network security systems to meet the organization's current and future requirements;
• Ensure that all networking implementations that we support are secure; reliable; cost effective and fit for purpose;
• Become the technical liaison point for all networking related planning (including telephony) for the Fitness and Lifestyle VN;
• Administer and configure monitoring platforms to ensure optimal performance and alerting capabilities;
• Monitor systems and identify performance issues proactively;
• Work within strict time frames and elevate incidents within defined timeframes;
• Work with various vendors and service providers to ensure productive environment;
• Resolve issues and prepare status reviews and reports;
• Interact and coordinate with vendors, suppliers, distributors and contract consultants;
• Maintain a good working knowledge of current infrastructure and future trends;
• Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract;
• Processing the queue of managed support tickets;
• Technical consultancy regarding changes to existing products;
• Build and test new managed hardware devices;
• Co-ordinate the deployment of managed hardware devices with customers and internal stakeholders;
• Able to identify and make recommendations for improvements to processes;
• Providing a role model for others in the team through professional behavior and technical expertise

Participation and Collaboration

• Participate in weekly meetings with the Network Infrastructure team to discuss progress and issues to be resolved, and report progress on a weekly basis to the Network Infrastructure Lead;
• Participate on IT project steering committees and be involved in the design phase of any new IT based development projects;
• Serve as a liaison and facilitator between all business units to assist in addressing and resolving issues;
• Other duties as required.

Performance and Quality

• Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
• Provide regular and accurate management reporting, as required, on IT network performance
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments

Stakeholder Liaison

• Act as the interface and liaison between the group operational stakeholders and, relevant IT operational support teams (and/or contractors)
• Maintain user confidence and protect operations by keeping information confidential

• 1-3 years experience in a network environment is essential
• Experience with Fortinet and Cisco is desirable
• Exposure to running projects effectively
• Extensive knowledge on networking services: DHCP, DNS…
• Familiar configuring & troubleshooting UTM devices (Fortinet, Cisco)
• Familiar configuring & troubleshooting switch L2, L3 (HP, Cisco)
• Extensive knowledge on dynamic routing (OSPF), NAT.
• Azure knowledge is a plus
• Linux knowledge is also a plus
• Fluent English communication skills, both oral and written.
• Ability to communicate difficult sensitive information tactfully is required.
• Must possess excellent verbal and written communication skills.
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts is required.
• Ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets is required.
• Ability to establish strong relationships internally.
• Good understanding of the organization’s technology direction.
• Strong technical documentation/interpretation skills.
• Extensive knowledge of business procedures and systems.
• Applicable knowledge of the technologies used by the team
• Excellent organizational skills, and oral and written communication skills
• Ability to work with minimal supervision, making decisions based upon priorities,
• schedules and an understanding of business initiatives.
• Critical attention to detail, thoroughness and documentation
• Able to analyze problems and conduct effective fault diagnosis and system Recovery.
• Keen to contribute ideas, share knowledge and help others develop.
• Interest in leading edge technologies. Keen to develop own skills and knowledge and maintain technical currency.