CÔNG TY TNHH KARL GROSS LOGISTICS VIỆT NAM

Ocean and Air Import/ Export Customer Service Representative (Experience – Required)

CÔNG TY TNHH KARL GROSS LOGISTICS VIỆT NAM
Location

Ho Chi Minh

Maps
  • Salary

    Competitive

  • Experience

    3 - 5 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    03/12/2026

Benefits

  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

  • Handling all daily ocean and air import/export shipments from booking/ pre-alert until invoicing
  • experienced with all types of transports, LCL, FCL, Flat Rack, Open Top, airfreight, OOG, Breakbulk, Project cargo, RoRo
  • Providing expert advise to clients regarding logistic processes, documentation, inspections, letters of credit, or any other shipping questions which may arise;
  • Booking, arranging for or confirming cargo space with carriers;
  • Arranging pick up of cargo to port or delivery of cargo to final destination;
  • Preparing and/or processing export declarations, including the required ‘electronic export information’;
  • Assisting/ forwarding all necessary information and documentation to Customs Broker in order to clear shipments in accordance with U.S. government regulations;
  • Preparing and/or processing carrier bills of lading, delivery orders, legalization of documents or other shipping documents;
  • Issuing House bills of lading or equivalent documents;
  • Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;
  • Coordinating the movement of shipments between origin and destination;
  • Tracking shipments and sending regular status reports to clients;
  • Data input/ logging files;
  • Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement;
  • Operating according to our Standard Operation Procedures;
  • Support General Manager with General Office duties

Job Requirement

  • Fluent/ Mothertongue in English is required;
  • High school degree required;
  • 3-5 years’ experience with ocean import and exports (required) and air imports and / or exports (preferred);
  • Strong Understanding of Ocean Import and Export regulations and documentation;
  • Experience in using and navigating CargoSoft software is a plus;
  • Attention to detail and excellent oral and written skills required, customer service experience required;
  • Proficient in Microsoft Office including Outlook, Word and Excel.

Team USA: Mon - Fri - 21:00 - 06:00

More Information

  • Degree: College
  • Age: Unlimited
  • Salary: Competitive
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