Operations Manager – Warehouse & Fulfillment

About AIRR Labs:

AIRR Labs  is a fast-growing  E-commerce & Social Commerce company building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across an online customer journey.   

At AIRR Labs, we work closely with brands to build sustainable online businesses through data-driven strategies, strong execution, and deep platform expertise—empowering brands to connect with consumers in more meaningful and effective ways.

.

About the Role:

We are looking for an experienced Operations Manager to oversee and optimize our warehouse and fulfillment operations.

This role will be responsible for managing daily warehouse activities, inventory accuracy, order fulfillment, and warehouse team performance. The ideal candidate should have strong operational experience, a hands-on management approach, and the ability to build scalable processes to support our growing e-commerce business.

.

What You'll Do:

1. Warehouse Operations Management

• Oversee daily warehouse operations, including inbound receiving, inventory storage, picking, packing, dispatch, and returns.

• Ensure orders are processed accurately and fulfilled within agreed timelines.

• Optimize warehouse layout, storage capacity, and operational workflows to improve productivity.

• Maintain warehouse standards, including safety, security, and 5S practices.

2. Inventory Management & Control

• Ensure inventory accuracy through regular stocktaking and reconciliation.

• Monitor stock movements, stock aging, damaged goods, and inventory discrepancies.

• Establish proper inventory control procedures to minimize stock loss and operational risks.

• Coordinate with relevant teams to ensure sufficient stock availability for upcoming campaigns and sales activities.

3. Fulfillment & Logistics Management

• Manage end-to-end order fulfillment processes and ensure timely handover to delivery partners.

• Monitor fulfillment performance, delivery timelines, return rates, and order accuracy.

• Coordinate with logistics partners and resolve operational issues or delivery escalations.

• Ensure warehouse operations can support peak seasons and high-volume campaigns.

4. Team & Performance Management

• Lead, train, and manage warehouse staff, including manpower planning, shift scheduling, and task allocation.

• Establish operational KPIs and monitor team productivity and performance.

• Develop and implement SOPs to standardize warehouse processes.

• Identify operational bottlenecks and drive continuous improvement initiatives.

5. Cost & Reporting Management

• Monitor warehouse operating expenses, manpower costs, and fulfillment costs.

• Identify opportunities to improve operational efficiency and reduce cost per order.

• Prepare regular operational reports covering inventory, fulfillment performance, productivity, and warehouse costs.

• Work closely with Finance, Commercial, and other internal teams to support business operations.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.

• 7+ years of experience in Warehouse Operations, E-commerce Operations, Logistics, or Supply Chain Management.

• At least 2–3 years of experience in a warehouse management or supervisory position.

• Strong understanding of warehouse processes, inventory control, and end-to-end order fulfillment.

• Hands-on experience with WMS, ERP, or inventory management systems.

• Proven experience in managing warehouse teams and optimizing operational processes.

• Strong analytical, problem-solving, and organizational skills.

• Good communication and cross-functional coordination skills.

• Experience in E-commerce, FMCG, Retail, or 3PL environments is highly preferred.