Senior Officer, Learning Efficiency (Techcom Life)

1. Job Purpose
Responsible for managing learning operations, LMS administration, training data management, and periodic reporting to ensure effective delivery of learning initiatives and smooth day-to-day operation of Capability Development activities.

2. Key Responsibilities
2.1. Learning Operations & Administration
• Coordinate the implementation of training plans and learning activities.
• Manage training schedules, learner communications, attendance, and completion tracking.
• Coordinate training logistics, documentation, and administrative activities.
• Support training-related payment processing and record management.
2.2. LMS Operations
• Administer the day-to-day operation of the Learning Management System (LMS) and ensure smooth user experience.
• Manage learning content, user accounts, courses, learning records, and data quality within the LMS.
• Provide user support, troubleshoot LMS-related issues, and coordinate LMS administration activities.
• Participate in LMS enhancement initiatives, including testing (UAT), system updates, and operational readiness activities.
2.3. Learning Data & Reporting:
• Maintain and manage training data and learning records.
• Prepare and deliver periodic reports, dashboards, and learning KPIs.
• Ensure the accuracy, completeness, and integrity of learning data.
• Support continuous improvement of reports, dashboards, and data standards.
2.4. Learning Effectiveness, Process Improvement Support:
• Collect and prepare data to support learning effectiveness evaluation activities.
• Track learning indicators and training outcomes in accordance with established guidelines.
• Support the update and maintenance of operating procedures, SOPs, and user guidelines.
• Recommend improvements to learning operations processes, reporting processes, and operational efficiency.
2.5. Other Responsibilities
• Perform other tasks and responsibilities as assigned by Line Manager and Distribution Leadership team from time to time.

3. Job Requirements
Education
• Bachelor’s degree or higher in Human Resources, Education, Economics, Business Administration, Finance, or related fields.
Experience
• Minimum 3–5 years of experience in Learning & Development / Capability Development/ Training Operations.
• Experience in managing learning data, and LMS is preferred.
• Experience in insurnace, banking or financial services is an advantage.
Skills & Competencies
• Strong learning operations, LMS administration, and training coordination capability.
• Data management, reporting, and analytical skills with attention to detail.
• Strong stakeholder management, collaboration, and continuous improvement mindset.
4. Key Performance Indicators (KPIs) – Suggested
• Compliance with training plans, operational standards, and service levels.
• Accuracy, completeness, and timely delivery of learning data, reports, and dashboards.
• Quality of LMS operations, governance compliance, and audit readiness