[Tuyển gấp - Online Job] GoEz Travel tuyển dụng Nhân Viên Operations Remote Full-time

What We Are Looking For

We are looking for a proactive and detail-oriented Operations & Admin Officer to join our growing team. This remote role is perfect for someone who enjoys working with both people and processes — from handling daily bookings and supporting customers, to keeping our operations and admin tasks running smoothly.

We value someone who is reliable, organized, customer-focused, and willing to take ownership of their responsibilities. The ideal candidate should be comfortable working independently in a remote environment while collaborating effectively with the team.

🎯 Operations & Customer Bookings

• Handle customer bookings for train and bus tickets through email, website, and social media channels.
• Coordinate with suppliers and partners to check availability and secure ticket reservations.
• Process and issue e-tickets and booking confirmations accurately and on time.
• Keep customers informed of schedule changes, service updates, and other relevant information.
• Provide professional and friendly pre-booking and post-booking customer support.
• Handle customer inquiries and resolve booking-related issues in a timely manner.

🧾 Administration & Sales Reports

• Record, monitor, and reconcile daily booking transactions.
• Prepare weekly and monthly sales reports using Excel or relevant accounting software.
• Organize and maintain booking records, invoices, payment information, and other operational documents.
• Assist with internal documentation, data management, and compliance tracking.
• Ensure administrative records are accurate, complete, and up to date.

Perform other tasks assigned by the manager as: Basic Marketing Support, Office & Internal Support, …

• Must have a personal laptop and a reliable internet connection for daily remote work.
• Working hour: 6days per week | Morning shift: 09:00-18:00 & Afternoon shift: 14:00-23:00  (including breaktime)
• Previous experience in tourism, travel bookings, customer service, or administrative roles is an advantage.
• Willing to work in shifts, including weekends, based on a scheduled rotation.
• Basic to intermediate knowledge of Microsoft Excel and Google Workspace (Docs, Sheets, etc.).
• Good communication skills in both Vietnamese and English (written and verbal).
• Strong organizational skills and attention to detail.
• Self-motivated, proactive, and able to manage tasks independently.
• Flexible, quick-thinking, and capable of handling customer issues professionally.