Warehouse Operations Associate

About AIRR Labs 

AIRR Labs  is a fast-growing  E-commerce & Social Commerce company building lasting connections between brands and consumers in Southeast Asia. We provide a full suite of solutions that enable brands to bring their unique stories to life across an online customer journey.   

At AIRR Labs, we work closely with brands to build sustainable online businesses through data-driven strategies, strong execution, and deep platform expertise—empowering brands to connect with consumers in more meaningful and effective ways. 

About the Job: 

• As a Warehouse Operations Associate, you will be responsible for monitoring order fulfillment, coordinating inventory, and working closely with internal teams and warehouse partners to ensure smooth daily operations. 

• You’ll collaborate with Commercial (Ecommerce), Demand & Supply Planning, Marketing, and Warehouse teams to handle order requests, resolve operational issues, track inventory status, and ensure timely order processing across e-commerce platforms. 

• We’re looking for someone who is organized, detail-oriented, and capable of handling unexpected situations with a strong sense of ownership and problem-solving skills. 

What You’ll Do: 

• Monitor and process daily orders across e-commerce platforms using the Order Management System (OMS), ensuring accurate and timely fulfillment. 

• Coordinate with Warehouse teams to track order status, inventory availability, packing, and shipping progress. 

• Work closely with the Commercial team to handle order-related requests, including out-of-stock orders, order issues, B2B orders, and special requests such as KOL seeding. 

• Coordinate with the Demand & Supply Planning team to monitor inbound inventory timelines, stock availability, and order fulfillment requirements. 

• Support Marketing requests related to product samples and other operational needs. 

• Proactively follow up on delayed orders, identify potential fulfillment issues, and coordinate with relevant teams to ensure timely resolution. 

• Maintain order tracking records and prepare operational updates and reports using Excel. 

• Provide timely updates to stakeholders regarding order status, inventory shortages, delays, and other operational issues. 

• Provide operational support during major sales campaigns and peak periods, including special working arrangements when required. 

What We’re Looking For: 

• 1–2 years of experience in Warehouse Operations, E-commerce Operations, Order Management, Logistics, or a related field. 

• Understanding of order fulfillment processes, inventory management, and warehouse operations. 

• Proficiency in Microsoft Excel, including lookup functions and data tracking. 

• Strong attention to detail, organizational skills, and the ability to manage multiple requests simultaneously. 

• Good problem-solving skills with the ability to identify issues, assess urgency, coordinate with relevant stakeholders, and follow through until resolution. 

• Strong communication and coordination skills, with the ability to work effectively across different teams. 

• Proactive, responsible, and comfortable working in a fast-paced e-commerce environment. 

• Willingness to provide operational support during peak campaign periods, including evenings, weekends, and public holidays when required. 

• Willingness to visit warehouse locations when necessary.