Account Management Executive

Core Duties & Sales Execution

• Sales Execution: Execute business plans effectively according to management assignments, ensuring compliance with company regulations, contract terms, and legal requirements.
• Inquiry Handling: Receive and synthesize customer inquiries; verify information for newly assigned leads under the guidance of the Team Leader.
• Quotation & Contracting: Prepare company profiles and sales materials; draft quotations and collaborate with the Legal department to prepare contracts and related documentation.
• Commercial Monitoring: Review and track basic commercial terms during customer negotiations to ensure accuracy and progress.

Account Management & Customer Care

• Relationship Maintenance: Manage assigned customers to maintain strong professional relationships and drive business efficiency.
• Support & Engagement: Proactively propose gifts for holidays or special occasions and support ongoing coordination with existing clients.
• Liaison: Act as the company representative to exchange information with customers and partners within the assigned scope.

Coordination & Logistics

• Visit Coordination: Plan and propose detailed itineraries for customer visits, including factory and port tours.
• Logistics Management: Arrange logistics for visits, including gifts, dining, hotels, and transportation, ensuring schedules are followed accurately.
• Internal Collaboration: Coordinate with internal departments (Operations, Legal, Logistics, Accounting, etc.) to process orders and resolve arising issues or customer complaints.

Reporting & Market Intelligence

• Market Research: Update market information from sources such as Argus and Hawkins Wright (HW) as assigned.
• Reporting: Provide timely and complete reports to management regarding assigned tasks, order status, and market trends.
• Data Management: Store and manage contracts and customer data on the CRM system and internal files.

• Bachelor/College Degree in related fields, graduation from University of Economics or Foreign Trade University is an advantage.
• At least 2 years of experience in the same position.
• Having worked for a Japanese company is a plus.
• Familiar with Salesforce CRM is a plus
• Proficient English skills, both written and spoken
• Fast learner, Independence, passion for sales
• Strong research and organizational skills.
• Strong negotiation and communication skills
• Good time and task management skills.
• Have excellent planning and reporting skills.
• Outstanding problem-solving, and analytical/ observation skills.
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations
• Exceptional Knowledge of products, sales skills, and sales process.