Account Management Manager

• Team Leadership & Capability Building: Build, coach, and lead a high-performing Account Management team with clear account ownership, commercial discipline, customer engagement standards, and measurable MBO/KPI targets.

• Existing Customer Strategy: Develop strategic account plans for key existing customers, including retention roadmap, same-store-sales growth opportunities, renewal strategy, white-space mapping, and joint business planning.

• Retention & Business Expansion: Lead account retention, contract renewal, upsell/cross-sell for new-store-sales, service scope expansion, and customer network synergy to protect revenue and deliver profitable growth across warehousing, transportation, omnichannel under Maersk Contract Logistics services.

• Strategic Customer Relationship Management: Build senior-level, trust-based relationships with customers networks; act as escalation owner for critical topics while positioning MCL as a trusted advisor rather than a transactional service provider.

• Commercial Governance & Profitability: Ensure account plans, rate cards, pricing actions, contract renewals, and new service requests are aligned with MCL business rules, approval matrix, margin expectations, billing requirements, and risk controls.

• Cross-functional Leadership: Lead strong collaboration with Operations, Solution Design, Business Development, Finance, Legal, IT, Middle Mile, Procurement, and regional/global AM teams to design customer solutions, resolve bottlenecks, and execute account growth initiatives.

• Performance Management & Customer Health: Establish and monitor customer health indicators.

• RFQ, Renewal & Project Execution: Lead or oversee RFQs, renewal negotiations, expansion projects, solution presentations, investment approvals, and implementation handovers to ensure competitiveness, governance compliance, and customer satisfaction.

• Risk, Compliance & Contract Discipline: Identify commercial, contractual, operational, billing, confidentiality, and service risks early; ensure proper escalation, documentation, approval, and corrective actions in line with company governance.

Education:

• Bachelor’s Degree Holder (in Logistics & Supply Chain Management or related discipline preferred but not mandatory)

Experience:

• At least 3-5 years of experience in account management, commercial management, contract logistics, distribution center operations, solution design, business development, or related logistics leadership roles; prior people management experience is strongly preferred.

Functional Competencies:

• Strong commercial and strategic account management capability, with proven ability to grow existing customers, lead renewals, protect margin, and identify upsell/cross-sell opportunities.

• Solid understanding of contract logistics, warehouse operations, transportation, omnichannel fulfillment, freight management, and integrated supply chain solutions.

• Strong leadership capability to build team structure, coach team members, cascade objectives, track performance, and drive accountability.

• Good in numbers, Strong financial and analytical mindset, with ability to review revenue, margin, P&L impact, billing accuracy, investment needs, and commercial risks.

• Proven negotiation skills and ability to balance customer expectations, company governance, profitability, service feasibility, and long-term partnership value.

• Strong cross-functional influencing skills, with ability to align Operations, Solution Design, Finance, Legal, IT, Procurement, Sales, and management stakeholders toward common business outcomes.

• Confident customer-facing communication and presentation skills, including senior stakeholder engagement, escalation management, QBR facilitation, and solution presentation.

• Good command of written and spoken English; strong MS Office capability, especially Excel and PowerPoint. CRM, Power BI.