Account Manager

MAIN RESPONSIBILITIES:

• Demonstrate a thorough understanding of agency’s business model and services
• Build strong day to day relationships with all clients, internal stakeholders and freelancers
• Demonstrate the ability to prepare and present documents, presentations and reports tailored to each clients, style, preference, knowledge and experience
• Consistently deliver against all contractual obligations include SLAs and KPIs
• Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality and within approved budget
• Set and manage client expectations regarding deliverables and timeframes
• Act as a brand/QC guardian - always ensure all parties are aware of brand guidelines and QC checklists and procedures are followed
• Write creative briefs in line with the client’s campaign objectives, identify key project outcomes and gain client approval
• Act as the main point of contact for managing questions, challenges and project feedback
• Share expertise and best practices with new staff
• Manage internal team resources to assure project progressing, ensure necessary resources are assigned to the project and alert management if additional resources are required
• Ensure accuracy of monthly billing and expenses, manage quarterly reconciliations and forecasting, alert management of budgetary issues or concerns
• Provide market intelligence to senior staff
• Maintain excellent business and product knowledge

BENEFITS:

• Working in a very dynamic and young environment.
• 13th month salary, and salary review opportunity every year
• Social insurance, health insurance as prescribed by law
• Private health insurance
• Training and career development

QUALIFICATIONS:

• Bachelor’s degree in Marketing, Advertising, Business Management or equivalent degree
• At least 3 years Account management experience in client services of project management, preferably in creative production, event and activation. Experience working in TV, Print and Digital production is preferred.
• Experience in writing campaign strategy and brand narratives

• Demonstrated ability to work in with challenging and fast paced clients/accounts
• Able to work independently with minimal supervision
• Languages: Fluent in oral and written English Proficiency in a second language is a plus.
• Proven ability to present ideas to internal stakeholders and external clients
• Preferably having experience working with timesheet and working hour estimaiton

IDEAL CANDIDATE QUALITIES:

• Strong communication skills with proven track record of successfully managing and growing Client relationships
• Effective time, budget and project management skills, with the ability to prioritize tasks.
• Ability to work in deadline-driven environments.
• Attention to detail.
• Teamwork proficiency.
• Able to lead and guide junior members
• Caution in handling confidential information.
• Willingness to learn and adapt to fast-paced environments.
• Proactive and creative problem-solving skills.
• Entrepreneurial instincts or experience