Account Operation Executive (Chinese)

Role objective

• To serve as a critical liaison between the company and its customers, providing excellent operational support and ensuring smooth and accurate processes for account management, contract handling, and payment.
• This role requires a strong attention to detail and the ability to adapt quickly to maintain strong cooperative relationships and drive customer satisfaction.

Key responsibilities

1/ Customer management and support

• Receive and process customer requests for account opening/closing, ensuring compliance with internal procedures and completion within the specified timeframe.
• Maintain and update customer records and data on the system (CRM), ensuring the accuracy and security of the information.
• Manage and monitor system notifications, ensuring all important information is communicated promptly to the relevant customers.

2/ Contract and payment operations

• Prepare, check, and send contract documents, addenda (amendments), and invoices to customers, ensuring legal and financial accuracy.
• Closely monitor the contract signing process, ensuring completion by the deadline.
• Support reconciliation and timely resolution of payment/invoice inquiries.

3/ Communication and problem solving

• Respond quickly and professionally to customer inquiries via email, phone, and meetings.
• Proactively initiate regular contact to maintain sustainable customer relationships, gathering feedback to improve service.
• Coordinate with relevant departments (Sales, Technical) to thoroughly resolve issues, enhancing customer satisfaction metrics.

• Bachelor's degree or higher in Marketing, Business Administration, Communications, Chinese Language, or a related field.
• Preference for 1-2 years of experience in a Customer Service, Operations Support, or Account Management role.
• Excellent recent graduates or high-potential final-year students will be considered.
• Proficiency in Microsoft Office. Experience working with a CRM system is a plus.
• Fluent in Chinese (Mandarin preferred), with good reading and writing proficiency in English being an advantage.
• High attention to detail and accuracy in documentation/paperwork.
• Self-starter with the ability to work independently and manage multiple tasks simultaneously.
• Strong adaptability and ability to work under deadline pressure.
• Good communication and negotiation skills.