Operation management: - Supervise Group Leader(s) and General Staff to ensure proper display of merchadise, price label and promotional campaign - Verify and approve inventory orders raised by Group Leader(s). - Understand clearly the work of the department to control loss through MU-MD, PAZero. - Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled. - Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day and Public Holidays. - Maintain FSH and 5S as the company rules
Manpower management: - Plan Monthly Department ‘s duty roster and manpower schedule. - Ensure sufficient manpower during business in ad-hoc situations. - Monitor Supervisor(s), General Staff and Promoter’s attendance and attire. - Approve duty roster, shift plan raised by Supervisor(s). - Be responsible for Supervisor(s) and General Staff’s performance. - Take part in recruitment & selection activities for Division’s staffing. - Motivate, training and develop staff in order to encourage their professional development. - Identify potential staff for succession planning purposes. - Build and promote team work spirit.
Sales and profit management: - Daily briefing Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates. - Breakdown the sales target given by Store Manager to each GL(s) and take responsibilities for sales target achievement of the division. - Overall plan and supervise the execution of promotion schemes. - Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/ improvement in merchandise assortment, quality and quantity. - Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/ competitor survey and submit to Store Manager.
Customer satisfaction: - Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs. - Support Group Leader(s) to handle customer complaint and give the best solution for customer satisfaction - Propose and provide new ideas to customers about new arrivals, promotions, policies regarding to payment, returns/ exchanges, etc.
Job Requirement
College/Univerisity degree
Over 3 years related experience in related to merchandise manegement.
High presure
Leadership
Be able to work at shift & on Public holidays.
Abilities to use Computer, Office programs and Database
Detail oriented and be able to handle multi-tasks
Work location
Binh Duong
AEON Bình Dương New City, Phú Mỹ, Thủ Dầu Một, Bình Dương