Air Customer Service Executive / Freight Forwarding Industry

Responsibilities:

• Doing Customer Service and Handling for AIR shipments - Import and Export
• Process, handle and distribute all required documents for shipment by AIR. Create and confirm transport order to ensure pickup of the shipment at origin
• Perform booking and booking optimization according to internal guidelines as defined by Product
• Prepare, control and distribute all required Air Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• Prepare, control and distribute all required Air Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• Check responses from counterparts and finalize validation of required documents
• Follow-up shipment status in the Export area, identify incidents and ensure resolution of incidents. Doing Customer Service in the incident and exception management resolution.
• Responsible for identifying performance issues of suppliers and propose solutions to improve/correct performance. Follow up and complete Import shipment by related issues. Make sure the document delivered in-time to Customer
• Interact with Global Service Centers, if required and other tasks as Manager’s requirement.

Required Skills:

• Knowledge of import/ export processes for air, shipping documents, and freight operation.
• Sales mindset with customer satisfaction above everything else
• Customer-oriented with the ability to establish strong relationships and interact effectively with customers.
• Team player with the ability to work independently under pressure and within deadlines.
• Hard working, diligent, & self motivated.
• Ability to handle cross function tasks and work with different stake holders.
• Willing to learn, share and try new experience.

Required years of professional experience:

• Graduated University, with at least 3 years experience of CS in Air Freight Forwarding and Logistics field.
• Experience in chemicals logistics a benefit (not requirement)

Benefits:

• Competitive salary depends on experience and expertise
• 13th month salary, yearly performance bonus, yearly salary increment evaluation subject to company business result and staff’s contribution
• Full benefit package applied according to current Labor law
• Professional and dynamic working environment
• PTI insurance /Travel
• Mon - Fri (8:00 - 17:00)