Airfreight Customer Service

Key Responsibilities

• Be the liaison between with sales dept, & operation to deploy and handle the shipment for new assigned customers
• Contacting with customer directly for all requirements about handling import/export shipments.
• Execute and adhere to customers service requirements Bookings, Cargo movement, Data Transmission, Invoicing.
• Plan, schedule, coordinate and set priorities work ensure proper.
• Problem Resolution – ensure issues are tackled immediately and escalate to Operation Manager / Sales Manager when there are potential costs impact and service issues.
• Work closely with various stakeholders to manage shipment progress and solve all queries from clients/other teams regarding delivery issues.
• Be responsible for solving problems relating the whole process of shipment handling.
• Drafting and communication of all required operational procedures within the company departments.
• Make sure SOP’s are created and updated for new business and existing.
• Specific job duty for this position will be discussed during the interview.

Requirements

1. Required Skills:

• Knowledge of import/export processes both for air and ocean, shipping documents, and freight operation.
• Sales mindset with customer satisfaction above everything else
• Customer-oriented with the ability to establish strong relationships and interact effectively with customers.
• Team player with the ability to work independently under pressure and within deadlines.
• Hard working, diligent, & self motivated.
• Ability to handle cross function tasks and work with different stake holders.
• Willing to learn, share and try new experience.

2. Required years of professional experience:

• Graduated University, with at least 3-5 years experience of CS in Freight Forwarding and Logistics field
• Experience in chemicals logistics a benefit (not requirement)

Benefits:

• Competitive salary
• 13th month salary, yearly performance bonus, yearly salary increment evaluation subject to company business results and staff’s contribution.
• Full benefit package applied according to current Labor law.
• Professional and dynamic working environment
• Internal & external training
• PTI insurance /Travel/ Birthday leave
• Mon - Fri (8:00 - 17:00)
• Working location: Ho Chi Minh