Area Manager / Quản Lý Khu Vực

1. Drive sustainable Sales growth for assigned retail locations

• In charge of all daily operations of all assigned stores (up to 15). Monitor, provide constant support and drive staff to achieve target with measurable results.
• Collaborate with other departments such as Merchandising/ Warehouse, Marketing, Finance…to devise sales strategy and plans, propose, and implement action plans to improve sales and profitability
• Role-model and champion excellent customer service culture across stores, making proposals to enhance the retention of existing customers and develop new potential customer bases.

2. Manage effective Merchandise & Inventory Management in store

• Inspect and monitor to ensure stores conduct monthly inventory checks according to company regulations.
• Optimize product displays to maximize productivity, meet brand VM standards and enhance product presentation.
• Manage and control all aspects of inventory management, ensuring compliance with procedures and guidelines to achieve target stock levels and minimize losses.
• Ensure proper storage and rational arrangement of goods
• Participate in planning merchandise purchases based on deep understanding about customer demands and trends.

3. Lead Excellent Store Operations

• In charge of excellent store operational standards execution.
• Conduct frequent evaluations and coaching sessions to ensure staff conducts, service behaviors and store images align with company and brand regulations.
• Ensure compliance with established retail policies, operating procedures, initiatives and directives through store audits
• Lead after sales services to meet luxury services standards
• Liaise and build sustainable relationship with landlords/ partners for promotional campaigns, take initiatives to propose tactical programs in collaboration effort and follow up leasing terms
• Provide daily, weekly, monthly reports as requested
• Prepare the store visit plan and ensure regular frequency of visit plus provide status update of the store visits.

4. Build the people

• Develop highly engaged, customer-centric and result-oriented sales team.
• Recruit, train and develop a strong and sustainable talent pools
• Set performance objective, KPIs and career development plans for sales team
• Build best practice sharing culture, promote and recognize key talents.
• Propose sales commission and incentive schemes to motivate store teams to achieve the budget.
• In partnership with Learning and Development team to provide trainings including: product knowledge, service behaviors, selling skills, soft skills, leadership...

5. Store expansion & Business development

• Seek the opportunities, propose and participate in new projects in line with business development pipeline
• Organize the opening, modification, refurbishment or closure process

6. Other responsibilities and assignments from Line Manager and Managements

• Proven experience as area manager, store operations manager
• Knowledge of performance evaluation metrics and principles
• Sound understanding of optimization of store operations and standards for success.
• Exceptional communication and interpersonal abilities
• Excellent organizational and leadership abilities
• Strong business acumen with a strategic orientation
• Excellent problem-solving abilities

• Under pressure management
• Fluent in English.
• Microsoft office.