Business Administration

1.      Contract & Project Administration

·  Support After Sales team in preparing, managing contracts and purchase orders for new projects, including reviewing contract, PO terms and coordinating signatures from both parties.

·  Monitor customer deposits and payments, ensuring timely follow‑up and collection.

·  Coordinate with customers regarding delivery schedules, required documents, and follow‑up on service requests.

· Coordinate with After Sales team to obtain and maintain complete project documentation, including signed contract, handover receipts and inspection reports.

2.      Sales Order Management in SAP

·  Create customer codes, materials, and spare parts in SAP as required for After Sales projects.

·  Create Purchase Requisitions (PR) to support Sales/After Sales activities

·  Create and manage Standard Sales Orders and Warranty Sales Orders in SAP, ensuring accuracy of customer data, pricing, and material/spare parts information.

3.      Claims & Parts Management

·  Receive and record information on claim parts for all After Sales projects from Aftersales team.

·  Maintain accurate and updated data in internal files and the Lingdang system.

·  Coordinate with CCU Factory regarding the pickup, shipping, and tracking of warranty parts.

·  Work with agents or express service providers to process import declarations for non‑payment parts.

·  Arrange transportation (truck or express services) for delivering claim parts to jobsites.

·  Provide updates to After Sales on warranty claims, spare parts availability, and shipment status

·  Handle the return of defective parts when required.

·  Cordinate with Warehouse to check stock availability for spare parts before raising Sales Orders/PRs

·  Monitor incoming warranty parts and follow up on stock replenishment for commonly used items.

4.      Reporting & Documentation

·  Prepare periodic After Sales reports as required.

·  Ensure all part records, shipment information, and project documents (Contracts, POs, PRs, Delivery Notes, etc.) are properly filed, organized, and traceable.

5.      Additional Support

·  Assist with handling equipment contracts from the Sales Team when necessary.

·  Provide general administrative support to the After Sales department as needed.

·  Perform other tasks as assigned by the Manager.

·  Receive new purchase orders from the corporate company; record orders and prepare sales contracts.

·  Liaise with overseas customers regarding shipping schedules and shipping documentation.

·  Prepare Commercial Invoices and Packing Lists, and coordinate with logistics agents for export customs clearance.

·  Prepare documentation and apply for Certificate of Origin (CO Form D) for exports shipment to ATIGA countries.

·  Coordinate with production and warehouse teams to ensure timely product delivery.

·       College or Bachelor’s degree  

·       At least 2 years experience in Aftersales operations, Amdinistration, logistics or related field.

·       Good verbal and written communication skills in English

·       Fluency in Mandarin Chinese is an advantage.

·       Ability to work under pressure, collaborate with multiple teams, and manage detailed documentation.

·       Strong organizational, time management, and planning skills, with the ability to manage multiple projects.

·       Proficiency in MS Office; experience with ERP/SAP system is plus