Business Development Executive

MAIN PURPOSE:

• As a Business Development Executive/Specialist, you will play a critical role in identifying and pursuing new business opportunities and managing existing client relationships. This position requires a strategic approach to business development, strong leadership, and exceptional account management skills.

KEY DUTIES AND RESPONSIBILIITIES:

Client Management & Customer Service

• Manage and maintain relationships with existing clients to ensure satisfaction, retention, and loyalty.
• Act as a senior point of contact for key clients to resolve complex and strategic issues.
• Develop and execute client account plans to drive growth opportunities.
• Coordinate with internal teams (Operations, HR, Supply Chain, etc.) to identify and resolve service delivery issues.
• Conduct regular client meetings and performance reviews.
• Implement client satisfaction surveys, track and analyze feedback, and propose improvement actions.
• Handle customer inquiries, complaints, and requests in a timely and professional manner.
• Monitor service quality, delivery timelines, and performance metrics (e.g., SLA compliance).
• Champion a client-focused culture across teams and ensure continuous improvement in service experience

Business Development

• Develop and execute strategic business development plans to achieve revenue and growth targets.
• Identify and evaluate new business opportunities and potential clients in target markets.
• Build and nurture relationships with key decision-makers and stakeholders.
• Conduct market research and competitive analysis to uncover industry trends and opportunities.
• Promote IFM services: catering, cleaning, security, maintenance, and more.
• Expand client base across multiple sectors: office buildings, residential complexes, factories, hotels, schools, etc.

• Bachelor's degree in business, marketing, or a related field.
• At least 03 years of experience in sales, account management, or similar position.
• Extensive experience in business development, sales, and account management, with a track record of achieving and exceeding revenue targets.
• Strong at strategic thinking, and decision-making skills.
• Excellent in communication, negotiation, and presentation abilities.
• Proven ability to build and maintain strong client relationships.
• Proficiency in MS Office and sales analytics tools is a plus.
• In-depth knowledge of the industry, market dynamics, and competitive landscape.
• Ability to adapt to changing market conditions and emerging trends.
• Exceptional problem-solving and strategic planning capabilities.

WHAT WE OFFER

• Competitive salary and benefits package.
• Opportunities for professional development and continuous learning.
• A dynamic and collaborative work environment.
• The chance to make a meaningful impact on sustainability and energy conservation.

WHY JOIN ADEN SERVICES VIETNAM?

• Work for a company that values its employees and supports their career growth.
• Opportunity to make a real impact by helping employees build clear career paths and develop new skills.
• Join a growing company focused on innovation and sustainability in the workplace.