Business Intelligence Specialist

Company Overview

Next Level Services (NLS) is navigating a critical phase of transformation as we work toward becoming a leading lifestyle company. As a key player in Vietnam’s nightlife and F&B industry, we are building an integrated ecosystem that delivers exceptional customer experiences through nightlife venues, dining concepts, and lifestyle services.

Job Objective

The BI Specialist will be responsible for building and maintaining a centralized data infrastructure across the entire organization — spanning Finance, Sales, Operations, HR, and beyond. From that foundation, they will develop dashboards, automated reports, and analyses that empower leadership and department heads to make confident, data-driven decisions.

Key Responsibilities

3.1 Data Centralization & Management

•       Collect and standardize data from multiple sources: Excel, Google Sheets, FAST

•       Design and maintain a central database (PostgreSQL / BigQuery)

•       Build and automate data pipelines (ETL) across all business systems

•       Ensure ongoing data quality: clean, consistent, and updated on schedule

3.2 Dashboards & Reporting

•       Design and deploy department-level dashboards from scratch on Metabase

•       Build KPI tracking systems on a weekly, monthly, and quarterly basis

•       Configure automated alerts when key metrics fall outside expected ranges

•       Deliver regular reports to leadership and relevant stakeholders

3.3 Analysis & Insights

•       Analyze trends, identify anomalies, and surface opportunities for improvement

•       Provide data-backed recommendations to support strategic and operational decisions

•       Collaborate with departments to define the right metrics and reporting frameworks

3.4 System Operations & Development

•       Maintain and scale the BI infrastructure as the company grows

•       Train and guide teams on how to use Metabase and self-serve data queries

•       Coordinate with IT to ensure system stability, reliability, and data security

Must-Have Skills

•       Advanced SQL: complex queries, multi-table joins, aggregations, and window functions

•       Proficiency in at least one BI tool: Metabase, Power BI, or Tableau

•       Experience in database design and data modeling

•       Ability to connect and transform data from multiple sources (ETL)

•       Advanced Excel / Google Sheets: Pivot Tables, Power Query, complex formulas

•       Strong communication skills — able to present insights clearly to non-technical audiences

Nice-to-Have Skills

•       Python or R for data processing and report automation

•       Experience with Airbyte, dbt, or other ETL tools

•       Familiarity with Google BigQuery or PostgreSQL

•       Understanding of business finance and department-level KPIs

•       Prior experience working cross-functionally across multiple departments

Experience

•       2–4 years of experience in Data Analytics or Business Intelligence

•       Has built dashboards or reporting systems from scratch — not just maintained existing ones

•       A portfolio of previously built dashboards is a strong advantage

What We’re Looking For:

•       Self-driven — doesn’t wait to be asked before building something useful

•       Asks “why” not just “what” — understands the business context behind the numbers

•       Detail-oriented and precise when working with data

•       Able to manage multiple workstreams in parallel and prioritize effectively

•       Motivated to build things that create real, measurable impact on the business.