Business Solutions & Information System (IS) Director (Warehouse Solutions & IS Director)

Job Description

1. MAIN MISSIONS :

The Business Solutions & Information Systems (IS) Director plays a pivotal role in shaping the company’s operational, technological, and continuous improvement strategy across both transport and warehouse activities. This role ensures that the organization’s systems, processes, and solutions support long-term growth, innovation, and operational excellence. This role ensures seamless coordination throughout the entire customer lifecycle from pre-sales solution design, implementation, and operational ramp-up to ongoing performance optimization. This role ensures that all systems, processes, and methodologies enable safe, efficient, and high-quality logistics operations. By leveraging best practices, digital tools, and data-driven continuous improvement, the role drives operational excellence, cost optimization, and service reliability. Through strong leadership of business solutions, IT, continuous improvement (CI), methods & processes, and solution design teams. The BSSI director ensures scalable, customer-centric solutions that support business growth and long-term profitability

2. DETAIL OF DUTIES AND RESPONSIBILITIES:

2. A. Strategic Leadership & Governance

● Shape and execute the company’s strategy for digitalization, process excellence, and operational development.

● Develop strategic roadmaps for IS, CI, costing methodologies, and process standardization.

● Ensure alignment between operational needs, customer expectations, and technology investments.

● Provide executive insights to guide decision-making and operational planning.

2. B. Information Systems & Technology Management

● Develop layouts and Business Requirement Documents (BRD) for new implementations in support of Project Management.

● Supervise the design, configuration, improvement and integration of systems for new and ongoing activities, including internal systems (MySCM, Urbantz) as well as external ones (WMS, TMS & OMS by Smartlog)

● Ensure system reliability, cybersecurity, and infrastructure scalability across all sites.

● Lead IT governance, data quality, master data management, and business reporting.

● Manage technology vendors, software contracts, and service-level agreements.

● Promote automation and digital tools supporting safe, efficient operations.

2. C. Solution design & Customer Solutions Support

● Lead the solution design team responsible for pricing, activity-based costing, and solution feasibility assessments.

● Develop and maintain costing models for warehousing, transportation, and value-added services.

● Support sales and commercial teams with accurate, competitive, and sustainable costings for RFQs/RFPs.

● Ensure cost-to-serve visibility and profitability analysis for existing and new customers.

2. D. Project Management & Implementation

● Lead the Project Management Office (PMO) overseeing operational, digital, and customer-implementation projects.

● Define project governance, prioritization frameworks, and resource allocation.

● Ensure successful project delivery (scope, budget, timeline).

● Coordinate cross-functional teams during customer onboarding and operational go-live.

2. E. Methods & Processes Optimization

● Define, standardize, and maintain operating procedures (SOPs) for transport and warehouse operations inline with Group standards and requirements.

● Ensure alignment between system capabilities and operational processes.

● Identify process gaps and inefficiencies across all sites and functions.

● Harmonize processes to improve service consistency and protect operational quality.

● Promote a culture of safe operations through rigorous process design and adherence.

2. F. Continuous Improvement (CI)

● Lead the organization’s CI program using Lean, Six Sigma, Kaizen, and other industry methodologies.

● Develop CI roadmap and KPIs aligned with customer satisfaction, productivity, and cost targets.

● Conduct structured problem-solving (DMAIC, 5Why, Value Stream Mapping).

● Build CI capability through training, coaching, and structured workshops.

● Deliver measurable improvements across operations, safety, quality, and efficiency.

2. G. Cross-Functional Collaboration

● Work closely with Operations, Sales, HR, and Finance.

● Support commercial teams during pre-sales with costing, solution input, and customer presentations.

● Ensure smooth handover between costing - implementation - operations teams.

● Engage customers during solution validation, project implementation, and continuous improvement phases.

2. H. Team Leadership

• Lead multidisciplinary teams: Solutions design, IT, Project Management, CI, Methods& Processes.

• Develop team capabilities through coaching, performance management, and training.

• Foster a culture of safety, innovation, accountability, and continuous improvement.

Job Requirement

Essential Qualifications:

● Bachelor degree or higher in an engineering field.

● Knowledge in IT & Warehousing & Transport System solutions

● Good English skill in both oral and writing

Experience:

Minium 8-10 Years experience of logistics, solution design

Skills and Knowledge:

● Customer focus: establish the effective relationships with customers both internal and external

● Excellent analytical skills

● High level of autonomy and leadership

● Team player, maturity and professionalism

● Alignment with company competency model “FM Way”:

Drive teams with purpose - define and share a vision and strategies ensuring teams understand the value and purpose of their contribution.

Lead organization development - guarantee respectful and ethical behaviors throughout the organization. Encourage a learning and collaborative environment.

Lead change - explore opportunities and risks in the environment. Promote a culture of resilience and energy within continuously evolving environments.

Set up an innovation mindset - transform any event in a learning experience for the team. Promote creativity, open new opportunities and push boundaries.

Design strategy - define an appropriate strategy addressing business stakes with both ambition and pragmatism.

Lead performance - motivate teams on ambitious yet achievable goals. Give clear direction to drive success, balancing quick wins and long-term achievements. Recognise success.

JOB ENVIRONMENT :
Direct manager: Managing director
Functional manager: Chief customer experience, sustainable development, business solutions & technologies officer
Travel Requirement: Predominantly Nationwide
The job holder will manage a team: yes
Budget responsibility: yes