CCTV Manager

• Administer the CCTV system and ensure stable, secure, and efficient operation of the CCTV Control Center.

• Manage Control Center personnel, including scheduling shifts to maintain continuous operations and reallocating resources when incidents occur.

• Coordinate and lead the resolution of camera incidents, particularly critical or major issues.

• Oversee the upgrade and renovation of existing CCTV systems across operational sites to ensure system standardization and consistency.

• Review and validate camera layout designs for renovation and new construction projects under MCH.

• Conduct acceptance testing and handover of CCTV systems at renovation and new construction projects.

• Provide guidance and technical support to contractors and technicians during camera installation or troubleshooting.

• Prepare and submit weekly reports to the Head of Security and the Security Director of MCH on overall Control Center activities.

• Consolidate and submit monthly reports on operational error handling and corrective actions across sites, updating management on Control Center performance.

• Research and propose innovative solutions for system improvement and operational effectiveness.

• Collaborate with department leaders to receive, prioritize, and execute assigned tasks.

• Administer system user accounts, including updating administrator credentials and assigning access rights to approved personnel.

• Bachelor’s degree in Information Technology, Security Systems, or related field.

• Proven experience in CCTV system administration and operations management.

• Strong knowledge of surveillance systems, networking, and system security.

• Experience in incident management, troubleshooting, and system upgrades.

• Good leadership and people management skills, with ability to schedule and supervise shifts.

• Ability to coordinate with contractors, project teams, and cross-functional departments.

• Detail-oriented, proactive, and able to work under pressure.

Skills

• Business English
• MS Office